ServiceNow Developer

CONFIGURETEK; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

CONFIGURETEK is seeking a ServiceNow Service Catalogue Developer to enable efficient, user-friendly self-service capabilities on the ServiceNow platform. The role focuses on delivering a centralized service catalogue, automating request fulfilment, and improving end-user experience for faster access to services.

Responsibilities include catalogue item development, workflow and automation, external system integrations, and ongoing administration and maintenance.

Qualifications

• Experience configuring ServiceNow catalog items and workflows.
• Ability to connect catalogue items to external systems (procurement, HR, AD).
• Familiarity with permissions, roles, and access controls in ServiceNow.

Responsibilities

• Design and build catalogue items (hardware, software, access requests, HR services).
• Create and optimize workflows and Flow Designer flows for request fulfilment.
• Set up approvals, notifications, and task assignments.
• Integrate catalogue with external systems (procurement, HR, Active Directory).
• Maintain catalogue structure, categories, and visibility rules.
• Troubleshoot catalogue issues and update items as business needs evolve.

Skills

ServiceNow

Workflow design

Flow Designer

Integration

Administration

Catalogue development

Tools

JavaScript

Job description

ServiceNow Service Catalogue Developer

RESPONSIBILITIES:

The Contractor's resource(s) must enable efficient, user-friendly, and self-service capabilities within the ServiceNow platform including:

• Delivering a centralized service catalogue.
• Automating request fulfilment to reduce manual effort and errors.
• Improve the end-user experience by making services accessible, intuitive, and fast.
• Support organizational goals of digital transformation and process standardization.

Tasks:

a. Catalogue Item Development

• Designing and building catalogue items (hardware, software, access requests, HR services)
• Configure forms, variable and UI policies

b. Workflow and Automation

• Creating workflows and flows for request fulfilment
• Setting up approvals, notifications, and task assignments

c. Integration

• Connecting catalogue items to external systems (procurement, HR, Active Directory, etc)

d. Administration

• Managing catalogue categories, roles, and permissions
• Maintaining catalogue structure and visibility rules

e. Maintenance and Support

• Troubleshooting catalogue issues
• Updating items as business needs evolve

DELIVERABLES

• Fully configured catalogue items with forms, variable, and dynamic scripts; automated workflows or Flow Designer flows that handle approvals, notifications, and fulfilment tasks; integrations with external systems and supporting documentation.
• Must be available for regular and ad hoc meetings with the end users