ServiceNow Architect

Flexstaf IT; Ottawa; On-site; CAD 140,000 - 180,000; Full time

Job summary

Flexstaf IT in Nepean, Ontario, seeks an experienced ServiceNow Enterprise Architect to lead the CMDB and Security Operations transformation. You will guide design, governance, and implementation, ensuring alignment with OOTB capabilities and upgrade paths.

The role requires hands-on architectural leadership, development of data models, discovery strategies, and enterprise integrations, with a focus on CI relations, CSDM, IRE, and secure operations across the platform.

Qualifications

• 8+ years of ServiceNow enterprise architecture experience.
• CSA, CAD and CIS-CMDB certifications required.
• Experience with CMDB, CSDM, Discovery, IRE and Service Mapping.
• Expertise in platform governance and upgrade-aligned standards.

Responsibilities

• Assess current-state infrastructure, asset repositories, and data sources.
• Define and implement CMDB architecture, data models, and governance.
• Design CI class hierarchies and CSDM alignment.
• Establish IRE/IRR rules and data certification processes.
• Architect ServiceNow Discovery solutions, including MID Server strategy.
• Create CMDB health dashboards to measure data quality.
• Lead business service mapping and service‑to‑infrastructure relationships.
• Oversee demonstration and testing environments for PoC activities.
• Lead design and implementation of Security Operations modules including Vulnerability and Incident Response.
• Design integrations with third‑party security tools and SIEM platforms.
• Define automated workflows, routing, and SLA frameworks for security incidents.

Skills

ServiceNow Enterprise Architecture

CSA certification

CAD certification

CIS - CMDB

CIS - SecOps

ServiceNow Discovery

CSDM

IRE

Service Mapping

Platform integrations

Tools

MID Server

SIEM integrations

Vulnerability scanners

Job description

Work onsite 5 days per week; Location: Nepean, ON

Overview

Our client is seeking an experienced ServiceNow Enterprise Architect to lead the design, governance, and implementation of a ServiceNow CMDB and Security Operations transformation initiative. This role will provide technical leadership, establish platform standards, ensure alignment with ServiceNow best practices, and guide the organization through the implementation of CMDB and Security Operations capabilities.The successful candidate will be responsible for translating business requirements into scalable technical solutions while preserving platform integrity, upgradability, and alignment with Out-of-the-Box (OOTB) ServiceNow capabilities.

Key Responsibilities

Phase 1: CMDB Foundation (Primary Focus)

• Assess current-state infrastructure, asset repositories, and data sources.
• Define and implement CMDB architecture, data models, and governance frameworks.
• Design Configuration Item (CI) class hierarchies and Common Service Data Model (CSDM) alignment.
• Establish Identification and Reconciliation Rules (IRE/IRR) and data certification processes.
• Architect ServiceNow Discovery solutions, including MID Server strategy and credential management.
• Design CMDB health dashboards to measure completeness, correctness, compliance, and data quality.
• Lead business service mapping initiatives and establish relationships between services and underlying infrastructure.
• Oversee the setup of demonstration and testing environments for proof-of-concept activities.

Phase 2: Security Operations Enablement

• Validate CMDB maturity and readiness for Security Operations implementation.
• Lead architectural design and implementation of ServiceNow Security Operations modules, including Vulnerability Response and Incident Response.
• Design integrations with third-party security tools such as vulnerability scanners and SIEM platforms.
• Define automated workflows, routing rules, assignment groups, and SLA frameworks for security incidents.
• Ensure integration and data models align with enterprise cybersecurity objectives.

Required Qualifications

• Minimum 8+ years of ServiceNow enterprise architecture experience.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Certified Implementation Specialist (CIS) – CMDB certification.
• CIS – Security Operations (SecOps) or CIS – Vulnerability Response certification.
• Advanced knowledge of:
  • Common Service Data Model (CSDM)
  • ServiceNow Discovery
  • CMDB architecture and governance
  • Identification and Reconciliation Engine (IRE)
  • Service Mapping
  • Platform integrations and API architecture
• Experience developing enterprise-level governance frameworks and technical standards.

Preferred Qualifications

• Experience leading CMDB transformation programs.
• Strong understanding of enterprise infrastructure, cloud platforms, and cybersecurity operations.
• Experience integrating security monitoring, vulnerability management, and SIEM solutions into ServiceNow.
• Excellent stakeholder management and executive communication skills.

Key Deliverables

• ServiceNow CMDB architecture and governance model.
• CSDM-aligned data model.
• Discovery and Service Mapping strategy.
• CMDB health and compliance dashboards.
• Security Operations solution architecture.
• Integration framework and implementation standards.