Microsoft Software Developer Level 3

Randstad Canada

Ottawa

On-site

CAD 65,000 - 85,000

Full time

14 days+
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Job summary

Randstad Canada is seeking a ServiceNow Service Catalogue Developer to enable efficient, user-friendly self-service capabilities within the ServiceNow platform. The role focuses on delivering a centralized service catalogue, automating fulfilment, and enhancing end-user experience while aligning with digital transformation goals.

Key duties include item development, workflow design, system integrations, catalogue administration, and ongoing maintenance.

Responsibilities

  • Delivering a centralized service catalogue.
  • Automating request fulfilment to reduce manual effort and errors.
  • Improve the end-user experience by making services accessible, intuitive, and fast.
  • Support organizational goals of digital transformation and process standardization.
  • Catalogue Item Development: Designing and building catalogue items (hardware, software, access requests, HR services).
  • Workflow and Automation: Creating workflows and flows for request fulfilment; setting up approvals and notifications.
  • Integration: Connecting catalogue items to external systems (procurement, HR, Active Directory).
  • Administration: Managing catalogue categories, roles, and permissions; maintaining catalogue structure and visibility rules.
  • Maintenance and Support: Troubleshooting catalogue issues; updating items as business needs evolve.

Job description

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ServiceNow Service Catalogue Developer

RESPONSIBILITIES:

  • The Contractor’s resource(s) must enable efficient, user-friendly, and self-service capabilities within the ServiceNow platform including:
    • Delivering a centralized service catalogue.
    • Automating request fulfilment to reduce manual effort and errors.
    • Improve the end-user experience by making services accessible, intuitive, and fast.
    • Support organizational goals of digital transformation and process standardization.
  • Tasks:
    • a. Catalogue Item Development
      • Designing and building catalogue items (hardware, software, access requests, HR services)
      • Configure forms, variable and UI policies
    • b. Workflow and Automation
      • Creating workflows and flows for request fulfilment
      • Setting up approvals, notifications, and task assignments
    • c. Integration
      • Connecting catalogue items to external systems (procurement, HR, Active Directory, etc)
    • d. Administration
      • Managing catalogue categories, roles, and permissions
      • Maintaining catalogue structure and visibility rules
    • e. Maintenance and Support
      • Troubleshooting catalogue issues
      • Updating items as business needs evolve
  • DELIVERABLES
    • Fully configured catalogue items with forms, variable, and dynamic scripts; automated workflows or Flow Designer flows that handle approvals, notifications, and fulfilment tasks; integrations with external systems and supporting documentation.
    • Must be available for regular and ad hoc meetings with the end users
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