ServiceNow Business Process Consultant

Alldus; Montreal; Remote; CAD 100,000 - 125,000; Full time

Job summary

An innovative firm is looking for a ServiceNow Business Process Consultant to join their fully remote team. In this role, you will work closely with Business Stakeholders and Subject Matter Experts to ensure that functional requirements are met through effective collaboration and documentation. You will be responsible for conducting feasibility analyses, leading system validation efforts, and maintaining communication with key stakeholders. This position offers a unique opportunity to contribute to impactful projects while working in a supportive environment that values your expertise and insights. If you're passionate about driving process improvements and enhancing business outcomes, this role is perfect for you.

Qualifications

• Experience in writing process documents and functional requirements specifications.
• Strong communication skills to articulate solutions and conduct demonstrations.

Responsibilities

• Collaborate with stakeholders to gather and clarify requirements.
• Prepare detailed documentation and validate functionalities post-development.

Skills

Business Process Analysis

Stakeholder Management

Documentation Skills

Feasibility Analysis

Functional Lifecycle Testing

Communication Skills

Tools

ServiceNow

Job description

I am currently seeking a ServiceNow Business Process Consultant. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.

Fully Remote

1. Work with ServiceNow Technical Architects/Developers to explain the requirements and ensure development is according to specified functional requirements (Functional Lifecycle Testing)
2. Hands on experience on writing the process documents, process flows and Functional Requirements Specification documents
3. Asking probing questions to understand and clarify requirements
4. Feasibility analysis of customer requirements
5. Confirm whether the requirements will result into Configurations or Customizations
6. Suggesting on Best Practices related to Configurations or Customizations
7. Suggesting best suited/alternate ways for achieving required functionality
8. Prepare detailed documentation on functional specifications and review/finalize same after review
9. Validate/Test the functionalities during / or after completion of development
10. Maintain an interface with business users and other key stakeholders and keep them synchronized with progression
11. Lead system validation and UAT efforts with client
12. Communications that clearly articulate solutions and the ability to perform demonstrations in front of customer

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Engineering and Information Technology

Industries

Staffing and Recruiting