ServicNow-Senior Business Process Consultant- Remote

Cognizant; Toronto; Remote; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Business Process Consultant to lead process optimization initiatives. In this dynamic role, you will leverage your expertise to guide clients and teams through the assessment and implementation of efficient workflows. Your impact will be felt as you develop strategic roadmaps that enhance operational maturity and drive measurable improvements. This remote position offers the opportunity to collaborate with a talented team while maintaining a healthy work-life balance. If you're passionate about process excellence and thrive in a collaborative environment, this role is for you.

Qualifications

• Extensive understanding of industry standards and proven market practices.
• Experience in process development, management, and improvement.

Responsibilities

• Deliver tailored solutions to drive process excellence for clients.
• Champion knowledge sharing and continuous improvement among teams.

Skills

Business Process for Implementation

Process Development

Process Management

Process Improvement

ITIL v3 or 4

Six Sigma

Agile

Prosci

TOGAF

Education

CSA Certification

CPDE Certification or equivalent

Job description

As a ServiceNow-Senior Business Process Consultant, you will make an impact by being an outstanding professional who assumes a relevant role in guiding clients and teams towards successful process optimization through the assessment, analysis, and mapping of better workflows and implementation of standard, measurable processes so that accurate next steps can be envisioned and realized in automation. You will be a valued member of the ServiceNow team and work with our partners.

In this role, you will

• With an extensive understanding of industry standards and proven market practices, deliver tailored solutions that reliably address outstanding challenges and drive process excellence for each client.
• As a trusted advisor, champion an environment that develops knowledge sharing and continuous improvement, actively collaborating with teams and clients to achieve mutual success. Using your expertise, develop strategic roadmaps that outline a well-structured and incremental approach to process maturity, ensuring a smooth transition towards optimized operations.
• Through meticulous analysis, strategic mentorship, and the establishment of performance metrics, guarantee the seamless integration of standard processes, resulting in heightened efficiency, improved effectiveness, and balanced growth for the organization. Additionally, take on a secondary responsibility of providing functional support to the Business Development teams during pre-sales activities, using your expertise to assist in building tailored solutions that accurately align with client requirements.

What you’ll need to succeed (required skills)

• CSA, Business Process for Implementation. Experience in Process development, Process management, and Process improvement.

What will help you stand out (preferred skills)

• CPDE (Required or equivalent), ITIL v3 or 4 (Required), Six Sigma
• Agile (Desirable), Prosci (Desirable), TOGAF

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferable experience and skills make you an outstanding applicant and help us see how you'd be useful to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements:

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada, where our hubs are located. Regardless of your working arrangement, we are here to support a balanced work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.