ServiceNow Business Process Consultant

Alldus; Montreal; Remote; CAD 100,000 - 125,000; Full time

Job summary

An innovative firm is seeking a ServiceNow Business Process Consultant to drive collaboration with business stakeholders and ensure that development aligns with functional requirements. In this fully remote role, you will leverage your expertise to write process documents, conduct feasibility analyses, and lead system validation efforts. This position offers a unique opportunity to work closely with technical architects and developers, ensuring best practices are adhered to while maintaining clear communication with clients. If you are passionate about optimizing business processes and delivering high-quality solutions, this role is for you.

Qualifications

• Hands-on experience in writing process documents and functional specifications.
• Ability to lead system validation and UAT efforts with clients.

Responsibilities

• Collaborate with stakeholders to ensure development meets functional requirements.
• Prepare and validate documentation on functional specifications.

Skills

ServiceNow

Functional Requirements Specification

Process Documentation

Feasibility Analysis

Stakeholder Communication

Job description

I am currently seeking a ServiceNow Business Process Consultant. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.

Fully Remote

• Work with ServiceNow Technical Architects/Developers to explain the requirements and ensure development is according to specified functional requirements (Functional Lifecycle Testing)

• Hands-on experience in writing the process documents, process flows, and Functional Requirements Specification documents

• Asking probing questions to understand and clarify requirements

• Feasibility analysis of customer requirements

• Confirm whether the requirements will result in Configurations or Customizations

• Suggesting Best Practices related to Configurations or Customizations

• Suggesting best suited/alternate ways for achieving required functionality

• Prepare detailed documentation on functional specifications and review/finalize the same after review

• Validate/Test the functionalities during or after completion of development

• Maintain an interface with business users and other key stakeholders and keep them synchronized with progression

• Lead system validation and UAT efforts with the client

• Communications that clearly articulate solutions and the ability to perform demonstrations in front of the customer

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Engineering and Information Technology
• Staffing and Recruiting