Service Writer: Customer Experience & Service Coordinator

Western Tractor; Taber; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive health benefits

Employer-matched Retirement Savings Plan

Training and Development

Annual boot and tool allowance

Job summary

A leading company in agriculture is seeking a Service Writer to enhance customer service and manage service operations. This role involves coordinating appointments, managing work orders, and ensuring effective communication between technicians and customers. The ideal candidate will have strong interpersonal skills and a background in customer service, preferably in a dealership environment. Join us to make a meaningful impact in the agriculture sector!

Qualifications

• 1-3 years of experience in a service advisor or customer service role.
• Knowledge of agriculture equipment is an asset.

Responsibilities

• Coordinate service appointments and manage work orders.
• Bill out service work and process payments.
• Maintain departmental records and assist in warranty claims.

Skills

Communication

Organizational Skills

Attention to Detail

Interpersonal Skills

Education

High school diploma or equivalent GED

Tools

Microsoft 365

CRM systems

Job description

A leading company in agriculture is seeking a Service Writer to enhance customer service and manage service operations. This role involves coordinating appointments, managing work orders, and ensuring effective communication between technicians and customers. The ideal candidate will have strong interpersonal skills and a background in customer service, preferably in a dealership environment. Join us to make a meaningful impact in the agriculture sector!