Service Writer at Prairie AG

Reesink Canada; Blackfoot; On-site; CAD 42,000 - 56,000; Full time

Job summary

Prairie AG, a Reesink Canada group member in Vegreville, seeks a Service Writer to be the main contact for the Service Manager and shop, handling work orders and department administration with a focus on timely and professional service.

The role supports the Service Department by processing time, warranty claims, and payroll-related entries, while maintaining organized records and delivering strong customer service to drive satisfaction.

Qualifications

• Experience in a similar role in Agricultural or comparable industry.
• Exceptional organizational skills.
• Excellent written and oral communication skills.
• Proficient time management skills.
• Strong customer service skills, both on the phone and in person.
• Good knowledge of financials to assist with customer account issues.
• Excellent multitasking skills.

Responsibilities

• Prepare work orders for the Service Manager's, Supervisor's, or Manager's review and approval.
• Participate in the administrative duties of the Service Department — field, shop internal, and warranty — as assigned.
• Enter time and job stories onto work orders accurately and promptly.
• Help achieve Work In Progress targets and close work orders after authorization from the Manager or Supervisor.
• Maintain Service Department filing and ensure records are organized and accessible.
• Prepare and file warranty claims for respective OEMs.
• Answer calls coming into the Service Department.
• Participate in the development and implementation of a customer-focused service philosophy within the department.
• Participate in increasing revenues and customer service levels by helping improve service operation administrative processes.
• Assist in dispatching technicians in the absence of the Service Manager or Supervisor.
• Enter time for payroll, have it reviewed by the Manager or Supervisor, and submit it to payroll on time.
• Process expenses for technicians and ensure proper GL coding for purchases.
• Maintain the HWIN process as the shop administrator.
• Perform other duties and projects as assigned by the Service Manager or Supervisor.

Skills

Organizational skills

Communication skills

Time management

Customer service

Financial knowledge

Multitasking

Agricultural industry experience

Job description

Join us at Prairie AG in Vegreville (a part of the Reesink Group)! If you are looking to join a company of motivated people who make a difference and your skills align with our position description, you've found us! We are looking forward to hearing from you.

The Service Writer is the main point of contact for working with the Service Manager and shop on all work orders and administrative duties that support the Service Department. This position requires someone who is highly motivated and a team player, ensuring the dealership surpasses customer expectations by completing required duties professionally and promptly. The Service Writer is responsible for the safe, effective, clean, organized, and professional performance of Service Department administrative functions at all times.

Key Responsibilities

Work Order & Administrative Support

• Prepare work orders for the Service Manager's, Supervisor's, or Manager's review and approval.
• Participate in the administrative duties of the Service Department — field, shop internal, and warranty — as assigned.
• Enter time and job stories onto work orders accurately and promptly.
• Help achieve Work In Progress targets and close work orders after authorization from the Manager or Supervisor.
• Maintain Service Department filing and ensure records are organized and accessible.
• Prepare and file warranty claims for respective OEMs.

Customer Service & Communication

• Answer calls coming into the Service Department.
• Participate in the development and implementation of a customer-focused service philosophy within the department.
• Participate in increasing revenues and customer service levels by helping improve service operation administrative processes.
• Assist in dispatching technicians in the absence of the Service Manager or Supervisor.

Payroll & Financial Processing

• Enter time for payroll, have it reviewed by the Manager or Supervisor, and submit it to payroll on time.
• Process expenses for technicians and ensure proper GL coding for purchases.
• Maintain the HWIN process as the shop administrator.

Other Duties

• Perform other duties and projects as assigned by the Service Manager or Supervisor.

Qualifications

• Experience in a similar role in Agricultural or comparable industry an asset
• Exceptional organizational skills.
• Excellent written and oral communication skills.
• Proficient time management skills.
• Strong customer service skills, both on the phone and in person.
• Good knowledge of financials to assist with customer account issues.
• Excellent multitasking skills.

About Prairie AG

Prairie AG is your trusted authorized dealership, proudly Vegreville, Lloydminster, Battlefords and surrounding areas. Our brands include Kubota, Claas, JCB, Seedmaster, Horsch, and other short lines. As part of the Reesink Canada group—a subsidiary of the globally renowned Royal Reesink, established in 1786, we offer a wide selection of new and pre-owned agricultural and construction equipment. Our knowledgeable, friendly team is dedicated to delivering exceptional service at every step, from helping you choose the right equipment to providing expert maintenance and customization. At Prairie AG, we’re committed to building lasting relationships through outstanding customer care and a shared passion for helping our clients succeed season after season.