Service Writer

Western Tractor

Taber

On-site

CAD 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off

Comprehensive health benefits

Employer-matched Retirement Savings Plan

Training and Development

Annual boot and tool allowance

Job summary

A leading company in agriculture is seeking a Service Writer to enhance customer service and manage service operations. This role involves coordinating appointments, managing work orders, and ensuring effective communication between technicians and customers. The ideal candidate will have strong interpersonal skills and a background in customer service, preferably in a dealership environment. Join us to make a meaningful impact in the agriculture sector!

Qualifications

1-3 years of experience in a service advisor or customer service role.
Knowledge of agriculture equipment is an asset.

Responsibilities

Coordinate service appointments and manage work orders.
Bill out service work and process payments.
Maintain departmental records and assist in warranty claims.

Skills

Communication

Organizational Skills

Attention to Detail

Interpersonal Skills

Education

High school diploma or equivalent GED

Tools

Microsoft 365

CRM systems

Job description

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Reporting to the Service Manager, the Service Writer is a vital link between our customers and the service department. This position plays a critical role in overseeing the customer service experience, including coordinating service appointments, opening and closing work orders, and ensuring clear communication between Technicians and customers. Attention to detail and a friendly attitude are crucial to deliver a seamless and professional service experience within our dealership.

Customer Service: Greet customers, assist with service inquiries, and ensure a professional and courteous experience throughout the service process.

Work Order Management: Open, manage, and close work orders, ensuring documentation is accurate and complete.

Communication: Contact customers when equipment is ready for hauling or pickup.

Payment Processing: Bill out service work and collect payments from customers according to company procedures.

Payroll Support: Prepare and submit service department payroll information for timely processing.

Administrative Support: Maintain departmental records and supplies, including updating fuel logs for all fleet vehicles and equipment and providing assistance in preparing and submitting warranty claims.

Collaboration: Work closely with other departments, including Parts and Sales to ensure smooth and efficient service workflows.

Requirements

Education: High school diploma or equivalent GED.

Experience: A minimum of 1-3 years of experience in a service advisor or customer service role, preferably in a dealership environment. Knowledge of agriculture equipment is an asset.

Technical Skills: Strong computer skills, including experience with Microsoft 365 and CRM systems.

People-Focused: Strong interpersonal and communication skills with experience connecting with customers in a professional setting.

Soft Skills: Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

Benefits

Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.

Paid Time Off: Recognizing the importance of work-life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment.

Benefits: We provide a comprehensive health benefits package to keep you and your family healthy, including life insurance, disability insurance, critical illness, accidental death & dismemberment, extended health, dental, prescription drug coverage, and an employee and family assistance program.

Retirement: Plan for your retirement by participating in our employer-matched Registered Retirement Savings Plan.

Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.

Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!

Have questions? Send us an email at human.resources@westerntractor.ca.

Seniority level