Service Writer at Prairie AG

Reesink Canada; Town of Vegreville; Vor Ort; CAD 42.000 - 72.000; Vollzeit

Zusammenfassung

Prairie AG, part of the Reesink Canada group, is seeking a Service Writer to be the main contact for the Service Department’s work orders and administrative duties. The role supports the Service Manager, ensuring accurate time reporting, warranty processing, and organized records to improve service performance.

Ideal candidates are highly organized with excellent communication and multitasking skills, comfortable working in a fast-paced dealer environment, and able to contribute to a

Qualifikationen

• Experience in agricultural or related industry is an asset.
• Exceptional organizational and time-management abilities.
• Strong customer-service and communication skills.

Aufgaben

• Prepare work orders for review and approval.
• Enter time and job stories on work orders accurately.
• Maintain filing and records of the Service Department.
• Prepare and file warranty claims for OEMs.
• Assist in dispatching technicians when needed.
• Answer calls and support customer service goals.
• Process expenses and ensure proper GL coding.

Kenntnisse

Organizational skills

Communication skills

Time management

Customer service

Financial knowledge

Multitasking

Industry experience

Jobbeschreibung

Join us at Prairie AG in Vegreville (a part of the Reesink Group)! If you are looking to join a company of motivated people who make a difference and your skills align with our position description, you've found us! We are looking forward to hearing from you.

The Service Writer is the main point of contact for workingwith the Service Manager and shop on all work orders and administrative dutiesthat support the Service Department. This position requires someone who ishighly motivated and a team player, ensuring the dealership surpasses customerexpectations by completing required duties professionally and promptly. TheService Writer is responsible for the safe, effective, clean, organized, andprofessional performance of Service Department administrative functions at alltimes.

Key Responsibilities

Work Order & Administrative Support

• Prepare work orders for the Service Manager's, Supervisor's,or Manager's review and approval.
• Participate in the administrative duties of the Service Department — field, shop internal, and warranty — as assigned.
• Enter time and job stories onto work orders accurately andpromptly.
• Help achieve Work In Progress targets and close work ordersafter authorization from the Manager or Supervisor.
• Maintain Service Department filing and ensure records areorganized and accessible.
• Prepare and file warranty claims for respective OEMs.
• Answer calls coming into the Service Department.
• Participate in the development and implementation of acustomer-focused service philosophy within the department.
• Participate in increasing revenues and customer servicelevels by helping improve service operation administrative processes.
• Assist in dispatching technicians in the absence of theService Manager or Supervisor.
• Enter time for payroll, have it reviewed by the Manager orSupervisor, and submit it to payroll on time.
• Process expenses for technicians and ensure proper GL codingfor purchases.
• Maintain the HWIN process as the shop administrator.
• Experience in Agricultural or similar industry an asset
• Exceptional organizational skills.
• Excellent written and oral communication skills.
• Proficient time management skills.
• Strong customer service skills, both on the phone and inperson.
• Good knowledge of financials to assist with customer accountissues.
• Excellent multitasking skills.

Customer Service & Communication

Payroll & Financial Processing

Perform other duties and projects as assigned by the ServiceManager or Supervisor.

Qualifications

About Prairie AG

Prairie AG is your trustedauthorized dealership, proudly Vegreville, Lloydminster, Battlefords andsurrounding areas. Our brands include Kubota, Claas, JCB, Seedmaster, Horsch,and other short lines. As part of the Reesink Canada group—a subsidiary of theglobally renowned Royal Reesink, established in 1786—we offer a wide selectionof new and pre-owned agricultural and construction equipment. Ourknowledgeable, friendly team is dedicated to delivering exceptional service atevery step, from helping you choose the right equipment to providing expertmaintenance and customization. At Prairie AG, we’re committed to buildinglasting relationships through outstanding customer care and a shared passionfor helping our clients succeed season after season.