Service Operations Administrator

Western-Tractor-1; Lethbridge; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Annual boot allowance

Tool allowance

Advancement opportunities

Competitive compensation

Job summary

Western Tractor Company Inc. in Lethbridge (Alberta) is seeking a Service Operations Administrator to coordinate service appointments, manage work orders, and ensure accurate invoicing and payments.

Reporting to the Service Manager, you will support payroll, maintain departmental records, and collaborate with Parts and Sales to deliver a fast, professional customer experience in a dealership environment. Experience in a service adviser or customer service role and knowledge of agriculture

Qualifications

• Highschool diploma or equivalent GED.
• 1-3 years in a service advisor or customer service role, preferably in a dealership.
• Knowledge of agriculture equipment is an asset.
• Strongcomputer skills including Microsoft 365 and CRM systems.
• Strong interpersonal and communication skills.
• Strong organizational skills with attention to detail and multitasking.

Responsibilities

• Greet customers and manage service inquiries to ensure a professional experience.
• Open, manage, and close work orders with accurate documentation.
• Contact customers when equipment is ready for pickup or hauling.
• Bill out service work and process payments according to procedures.
• Prepare and submit payroll information for timely processing.
• Maintain departmental records and supplies, including fuel logs and warranty claims.
• Collaborate with Parts and Sales to ensure smooth service workflows.

Skills

Customer service

Communication

Organization

Multitasking

Education

Highschool diploma

Tools

Microsoft 365

CRM systems

Job description

Western Tractor Company Inc. | Full Time Permanent

Service Operations Administrator

Lethbridge, Canada | Posted on 10/15/2026

Western Tractor started from the merger of 2 different John Deere Dealerships with a total of 4 stores that have had a long history as dealerships serving Southern Alberta. Our locations have been some of Canada's longest continual dealership locations in the John Deere dealer network.

Western has four bright, new locations situated in Lethbridge, Taber, Burdett, and Medicine Hat, where we sell the number one brand of Agricultural, Turf, and Commercial Worksite Products in the world, JOHN DEERE. As a stable and growing company, you can count on us to invest heavily in your career through training, resources, and support while being a part of a fun and team-oriented environment that feels like family.

Job Description

Reporting to the Service Manager, the Service Operations Administrator serves as the critical link between our customers and service department, ensuring a professional, efficient, and positive customer experience from start to finish. This role is responsible for coordinating service appointments, managing work orders, processing service invoicing and payments, supporting payroll administration, maintaining departmental records, and facilitating clear communication between customers and technicians. We are looking for an individual who thrives in a fast-paced environment, demonstrates exceptional attention to detail, and can confidently manage multiple competing priorities while maintaining a high level of accuracy. The ideal candidate is a self-starter who takes initiative, works with a strong sense of ownership and accountability, and is willing to do whatever it takes to support the team and deliver an outstanding customer experience. Success in this role requires strong organizational and communication skills, adaptability, and a collaborative approach to working with Service, Parts, and Sales departments. Experience in a service advisor, administrative, or customer service role is preferred, with dealership or agricultural equipment knowledge considered an asset.

Customer Service: Greet customers, assist with service inquiries, and ensure a professional and courteous experience throughout the service process.

Work Order Management: Open, manage, and close work orders, ensuring documentation is accurate and complete.

Communication: Contact customers when equipment is ready for hauling or pickup.

Payment Processing: Bill out service work and collect payments from customers according to company procedures.

Payroll Support: Prepare and submit service department payroll information for timely processing.

Administrative Support: Maintain departmental records and supplies, including updating fuel logs for all fleet vehicles and equipment and providing assistance in preparing and submitting warranty claims.

Collaboration: Work closely with other departments, including Parts and Sales to ensure smooth and efficient service workflows.

Requirements

Education: Highschool diploma or equivalent GED.

Experience: A minimum of 1-3 years of experience in a service advisor or customer service role, preferably in a dealership environment. Knowledge of agriculture equipment is an asset.

Technical Skills: Strongcomputer skills, including experience with Microsoft 365 and CRM systems.

People-Focused: Strong interpersonal and communication skills with experience connecting with customers in a professional setting.

Soft Skills: Strong organizational skills, attention to detail, and a bilityto multitask in a fast-paced environment.

Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.

Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.

Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!