Service Writer

Equipment Ontario Inc.; Loretto, Campbellford, Little Britain; On-site; CAD 42,000 - 54,000; Full time

Job summary

Equipment Ontario Inc. is seeking a Service Writer to support the branch by coordinating service administration, customer communication, warranty processing and general office operations. This role ensures accurate work order processing, timely invoicing and efficient day-to-day operation of the Service Department.

The ideal candidate is organized, detail-oriented and customer-focused, with the ability to manage multiple priorities in a fast-paced service environment.

Qualifications

• Organized and detail-oriented
• Customer-focused and able to manage multiple priorities

Responsibilities

• Open work orders for customer service requests and repair work
• Close work orders accurately, including warranty adjustments and corrections as required
• Prepare and issue customer invoices; distribute invoices by email and follow up with customers regarding payment when required
• Review technician time daily in the business system and make corrections as required
• Submit warranty claims from start to finish for all applicable brands
• Process warranty parts returns, including system documentation and shipping requirements
• Register warranties for applicable brands
• Create and maintain accurate customer and equipment profiles
• Facilitate month-end service processes, including reviewing, opening and closing monthly work orders
• Promote CNH credit cards and Protection Plan Plus (PPP) programs to customers
• Sell PPP products and ensure appropriate documentation is completed

Job description

The Service Writer supports the branch by coordinating service administration, customer communication, warranty processing and general office operations. This role is critical to ensuring accurate work order processing, timely invoicing, effective warranty administration and the efficient day-to-day operation of the Service Department.

The ideal candidate is organized, detail-oriented and customer-focused, with the ability to manage multiple priorities in a fast-paced service environment.

Key Responsibilities

• Open work orders for customer service requests and repair work.
• Close work orders accurately, including warranty adjustments and corrections as required.
• Prepare and issue customer invoices; distribute invoices by email and follow up with customers regarding payment when required.
• Review technician time daily in the business system and make corrections as required.
• Submit warranty claims from start to finish for all applicable brands.
• Process warranty parts returns, including system documentation and shipping requirements.
• Register warranties for applicable brands.
• Create and maintain accurate customer and equipment profiles.
• Facilitate month-end service processes, including reviewing, opening and closing monthly work orders.
• Promote CNH credit cards and Protection Plan Plus (PPP) programs to customers.
• Sell PPP products and ensure appropriate documentation is completed.