Service Operations Coordinator

Premier Equipment; Nobleton; On-site; CAD 53,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Health & Dental Coverage

RRSP matching

Annual Profit Sharing

Boot & Tool Allowance

Apprenticeship Scholarships

Employee Assistance Program

Company Vehicle

Job summary

Premier Equipment, the leading John Deere dealership in Ontario, invites you to join as a Service Coordinator. You will manage work orders, invoices, and technician hours, ensuring accurate tracking and smooth interdepartmental communication.

Your role centers on customer satisfaction and operational efficiency across Service, Parts, and Sales. You’ll handle billing, truck scheduling, and process improvements while maintaining a high standard of service and teamwork.

Qualifications

• Basic understanding of accounting practices.
• Proficient in Microsoft Office and standard internet applications.
• Customer service experience or skills.
• Knowledge of general office procedures.
• Strong organizational and communication abilities.
• Comfortable working in a fast-paced, team-oriented environment.
• Availability for rotating Saturdays.
• Valid driver’s license.

Responsibilities

• Provide Premier Equipment’s customers with an above-average level of support, encouraging loyalty and professionalism while enhancing the customer experience.
• Support customer service and corporate initiatives on a daily basis.
• Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments within and between branches.
• Perform all administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing internal, external, and warranty work orders.
• Ensure all accounts payable invoices use the purchase order system and are posted to the appropriate work order; apply proper G/L account numbers to all invoices before forwarding to Accounts Payable.
• Monitor the Service Department’s payroll daily to ensure accuracy in technician hours and labor performance.
• Monitor WIP (Work In Process) daily to maintain a minimum 100% WIP ratio, aiming toward the benchmark of 75%.
• Ensure all miscellaneous charges (e.g., service accessories, trucking, service calls, dyno charges) are applied appropriately to each work order.
• Assist the Service Manager in reducing lost time.
• Identify and support opportunities to reduce departmental expenses through process improvements or cost-saving measures.
• Schedule all service department trucking as needed.
• Promote a safe, clean, and healthy work environment in the Service Department.
• Assist with incoming store phone calls.
• Support the Service Manager with special events and projects as required.

Skills

Accounting basics

MS Office

Customer service

Organizational skills

Communication

Fast-paced environment

Saturday availability

Driver license

Education

High School Diploma or equivalent

Job description

Premier Equipment, the leading John Deere dealership in Ontario, invites you to join as a Service Coordinator. You will manage work orders, invoices, and technician hours, ensuring accurate tracking and smooth interdepartmental communication.

Your role centers on customer satisfaction and operational efficiency across Service, Parts, and Sales. You’ll handle billing, truck scheduling, and process improvements while maintaining a high standard of service and teamwork.