Service Writer - Farm Equipment Admin & Customer Care

Reesink Canada; Blackfoot; Sur place; CAD 42 000 - 56 000; Plein temps

Résumé du poste

Prairie AG, a Reesink Canada group member in Vegreville, seeks a Service Writer to be the main contact for the Service Manager and shop, handling work orders and department administration with a focus on timely and professional service.

The role supports the Service Department by processing time, warranty claims, and payroll-related entries, while maintaining organized records and delivering strong customer service to drive satisfaction.

Qualifications

• Experience in a similar role in Agricultural or comparable industry.
• Exceptional organizational skills.
• Excellent written and oral communication skills.
• Proficient time management skills.
• Strong customer service skills, both on the phone and in person.
• Good knowledge of financials to assist with customer account issues.
• Excellent multitasking skills.

Responsabilités

• Prepare work orders for the Service Manager's, Supervisor's, or Manager's review and approval.
• Participate in the administrative duties of the Service Department — field, shop internal, and warranty — as assigned.
• Enter time and job stories onto work orders accurately and promptly.
• Help achieve Work In Progress targets and close work orders after authorization from the Manager or Supervisor.
• Maintain Service Department filing and ensure records are organized and accessible.
• Prepare and file warranty claims for respective OEMs.
• Answer calls coming into the Service Department.
• Participate in the development and implementation of a customer-focused service philosophy within the department.
• Participate in increasing revenues and customer service levels by helping improve service operation administrative processes.
• Assist in dispatching technicians in the absence of the Service Manager or Supervisor.
• Enter time for payroll, have it reviewed by the Manager or Supervisor, and submit it to payroll on time.
• Process expenses for technicians and ensure proper GL coding for purchases.
• Maintain the HWIN process as the shop administrator.
• Perform other duties and projects as assigned by the Service Manager or Supervisor.

Connaissances

Organizational skills

Communication skills

Time management

Customer service

Financial knowledge

Multitasking

Agricultural industry experience

Description du poste

Prairie AG, a Reesink Canada group member in Vegreville, seeks a Service Writer to be the main contact for the Service Manager and shop, handling work orders and department administration with a focus on timely and professional service.

The role supports the Service Department by processing time, warranty claims, and payroll-related entries, while maintaining organized records and delivering strong customer service to drive satisfaction.