Service Writer

Chief Isaac Group of Companies; Dawson City; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community-driven organization in Dawson City seeks a Service Writer to act as the primary point of contact between customers and the mechanical service team. Responsibilities include scheduling repairs, maintaining records, preparing estimates, and ensuring workflow efficiency. Ideal candidates have experience in service writing or customer service, with a basic understanding of vehicle repairs. Join a dynamic environment offering competitive wages and opportunities for professional development.

Benefits

Competitive wage and benefits package

Opportunities for growth

Dynamic work environment

Qualifications

• Previous experience in service writing or a related field preferred.
• Basic understanding of vehicle repairs and mechanical terminology.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers and assess their service needs.
• Create and process work orders accurately.
• Coordinate service appointments and job scheduling.
• Prepare detailed repair estimates for customer approval.
• Maintain detailed service records and warranty information.
• Liaise between mechanics, management, and customers.

Skills

Service writing experience

Customer service skills

Communication skills

Organizational skills

Basic vehicle repair knowledge

Ability to multitask

Proficiency in service management software

Tools

Service management software

Microsoft Office Suite

Job description

About Chief Isaac Group of Companies

Located in Dawson City, the Chief Isaac Group of Companies (CIGC) is a thriving, forward-thinking organization deeply rooted in the rich heritage of the Tr’ondëk Hwëch’in First Nation. Committed to economic growth, sustainability, and meaningful employment, we proudly contribute to the prosperity of Yukon and beyond.

Built on a strong foundation of innovation, community values, and a commitment to excellence, Chief Isaac Group is shaping a future that honors our past while embracing new opportunities. Join us and be part of something greater - where business and culture unite, in the heart of the Land of the Midnight Sun!

Job Summary

Chief Isaac Mechanical is seeking a Service Writer to act as the main point of contact between customers and the mechanical service team. This role involves scheduling repairs, preparing estimates, maintaining service records, and ensuring a smooth and efficient workflow in the shop.

Key Responsibilities

• Customer Service: Greet customers, assess their service needs, and provide clear communication regarding repairs.
• Work Orders: Create and process work orders, ensuring accuracy and efficiency in service documentation.
• Scheduling: Coordinate service appointments and job scheduling to maximize shop productivity.
• Cost Estimates: Prepare detailed repair estimates and obtain customer approvals before proceeding with work.
• Parts Coordination: Work with the parts department to ensure the availability of necessary components for repairs.
• Invoice Processing: Review completed work orders, finalize invoices, and communicate charges to customers.
• Record Keeping: Maintain detailed service records, warranty information, and repair histories.
• Team Collaboration: Liaise between mechanics, management, and customers to ensure seamless service operations.

Qualifications & Skills

• Experience: Previous experience in service writing, customer service, or automotive/mechanical industry preferred.
• Technical Knowledge: Basic understanding of vehicle repairs, maintenance, and mechanical terminology.
• Customer Relations: Strong communication and interpersonal skills to provide excellent service.
• Organization & Multitasking: Ability to manage multiple service requests efficiently.
• Computer Skills: Proficiency in service management software and Microsoft Office Suite.
• Problem-Solving: Ability to handle customer inquiries and service concerns professionally.

Why Join Us?

• Competitive wage and benefits package
• Work in a dynamic and fast-paced mechanical shop environment
• Opportunities for growth and professional development
• Be part of a respected and community-driven organization

📩 Apply today and become a vital part of Chief Isaac Mechanical’s service team!