Service Technician

Ryko Solutions; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in vehicle wash solutions is seeking a Field Service Technician to perform maintenance, repairs, and installations on various equipment. The role involves troubleshooting, customer training, and ensuring equipment functionality while maintaining good customer relationships. Ideal candidates will have a strong mechanical aptitude and experience in a similar role. This position offers a competitive hourly wage based on experience and requires availability for overtime.

Benefits

Reasonable accommodations for individuals with disabilities

Equal Opportunity Employer

Qualifications

• At least 2 years of experience as a Service Technician or related role.
• Forklift experience or certification preferred.

Responsibilities

• Perform service work on vehicle wash equipment including troubleshooting.
• Advise customers on necessary service work and recommend replacements.
• Maintain inventory of parts on service vehicle and in warehouse.

Skills

Mechanical

Plumbing

Electrical

Communication

Education

High school diploma or equivalent

Tools

Microsoft

Google Suite

Job description

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Job Summary

As a Field Service Technician, you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, Belanger, and competitor's vehicle wash equipment and accessories. The Service Technician will also train customers on basic equipment maintenance.

Job Duties

1. Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
2. Replace, repair, or adjust parts and systems as necessary
3. Inspect, lubricate, and check wax and detergent levels as applicable, following preventative maintenance contracts
4. Run equipment through cycles to ensure proper functioning
5. Advise customers on necessary service work and recommend replacements for worn or damaged parts
6. Inspect equipment post-installation for proper operation
7. Provide training to customers on operation and maintenance of equipment
8. Develop and maintain good rapport with customers to ensure satisfaction
9. Deliver parts, chemicals, or supplies to customers as needed
10. Complete work orders, expense reports, and time logs
11. Stay updated on equipment changes through manuals, service bulletins, videos, and engineering documents
12. Maintain inventory of parts on service vehicle and in warehouse, reporting levels as required
13. Report significant issues or progress to Service and District Manager
14. Comply with safety and regulatory laws and policies
15. Perform other duties as assigned

Qualifications

1. High school diploma or equivalent
2. At least 2 years of experience as a Service Technician or related role
3. Clean driving record with limited violations and accidents
4. No recent impaired driving convictions or pending charges
5. Basic math and writing skills
6. Interest and aptitude in mechanical, plumbing, and electrical work
7. Ability to interpret manuals and instructions
8. Ability to work independently or in a team
9. Forklift experience or certification preferred
10. Customer-focused with good communication skills
11. Ability to multi-task and manage time effectively
12. Intermediate computer skills with Microsoft and Google Suite
13. Good vision to read technical documents
14. Availability for overtime and local to the GTA

Physical Requirements

• Lift items up to 50 lbs.
• Perform physical tasks including bending, kneeling, reaching, climbing, and standing for long periods

Additional Details

Hourly wage: $25-31, based on experience.

Work hours: Monday-Friday, 8am-5pm, with rotating weekends.

Reasonable accommodations available for individuals with disabilities. Job duties may change based on business needs. Equal Opportunity Employer.