Senior Field Service Technician (West Region)

ABB Inc.; Ontario; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Field Service Technician, where your expertise in power distribution equipment will be valued. In this role, you will execute complex service tasks, enhance customer satisfaction, and identify new service opportunities. Your technical skills will be crucial in troubleshooting and repairing equipment, while your leadership will guide team efforts on various projects. With a commitment to safety and quality, this position offers a chance to make a significant impact in the Electrification Service division. If you're passionate about innovation and customer service, this opportunity is for you!

Qualifications

• 5+ years of experience in testing and repairing power distribution equipment.
• Technical skills in troubleshooting medium voltage machines and control systems.

Responsibilities

• Execute service work of medium to high complexity according to ABB guidelines.
• Identify opportunities to improve system and operational performance.
• Plan and perform multifunctional field assignments.

Skills

Testing and repairing power distribution equipment

Troubleshooting medium voltage machines

Customer service

Project management

Education

High School Diploma or GED

Tools

Power Delivery equipment

Circuit breakers

Relays

Transformers

Job description

Senior Field Service Technician (West Region)

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting To

Field Service Manager

Your Role and Responsibilities

In this role, you will execute service work of medium to high complexity according to work instructions and ABB guidelines. You will deliver excellent customer service, identify opportunities in the installed base to improve system and operational performance, and work remotely. This position contributes to the Electrification Service division in Tempe, AZ.

You will be mainly responsible for:

• Providing knowledge of and conducting work activities in compliance with ABB HSE, ABB Way, and Safety policies.
• Executing projects including startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment such as transformers, switchgear, OCBs, circuit breakers, busways, UPS, ATS, PLCs, relays, and power management controls.
• Leading outages with other engineers, technicians, and contractors, managing project documentation, and reporting.
• Planning and performing multifunctional field assignments, directing work of team members as needed.
• Expanding technical knowledge and industry standards.
• Developing and delivering internal and external training programs.
• Completing administrative tasks like technical reports, material orders, quotations, and expense reports accurately and timely.
• Controlling costs and safeguarding company assets.
• Working with customers and internal teams to identify new service opportunities, develop proposals, and execute work scopes.

Qualifications

• High School Diploma or GED with 5+ years relevant experience.
• Technical skills in testing and repairing power distribution equipment, including LV and MV circuit breakers, relays, and transformers (OEM experience preferred).
• Experience with testing, commissioning, startup, and troubleshooting of medium voltage machines and controls systems is a plus.
• Up to 75% domestic travel; valid driver’s license required.
• Knowledge of the industrial customer base in the area.
• No visa sponsorship available; must have legal work authorization in the US.

About Us

ABB's Service Division enhances the reliability and sustainability of electrical products and installations through a broad service portfolio. We focus on resource efficiency, extending equipment life, and supporting customers' operational and environmental goals.

We value diversity and encourage applications from all backgrounds. Visit www.abb.com to learn more about our solutions and impact worldwide.

ABB is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. For more information, see the provided EEOC and DOL links. Reasonable accommodations are available upon request.