Response Supervisor

Finning International Inc.; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

Finning Canada is seeking a Response Supervisor to lead a high-performing team of technicians, ensuring repairs are completed safely, quickly, and to the highest quality. You will mentor technicians and apprentices, oversee planning and execution, and act as the liaison between shop floor and customer-facing teams.

The ideal candidate brings hands-on leadership, strong Caterpillar equipment experience, and a track record of improving safety and quality standards in fast-paced service

Qualifications

• Journeyperson Heavy Equipment Technician certification is required.
• Minimum 4 years of experience with Caterpillar equipment and engines.
• Strong leadership and supervisory skills.
• Knowledge of NSC regulations, warranty processes, and contamination control.
• Understanding of JHA principles and safety compliance.
• Familiarity with collective agreements and performance management processes.
• Excellent organizational, communication, and problem-solving skills.
• Strong business acumen and ability to interpret KPIs related to branch profitability.

Responsibilities

• Oversee shop floor and field operations with focus on safety and quality.
• Engage technicians to resolve technical and tooling issues promptly.
• Monitor KPIs related to productivity, safety, and customer satisfaction.
• Conduct performance conversations and provide feedback to team members.
• Ensure accurate completion of timecards and service reports.
• Participate in safety meetings and lead toolbox talks.

Skills

Leadership

Communication

Problem solving

Safety awareness

Education

Journeyperson Heavy Equipment Technician certification

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Overview:

The Response Supervisor leads a high-performing team of technicians, ensuring every repair is completed with exceptional safety, speed, and quality. The ideal candidate is a hands-on leader with strong technical expertise, proven experience in fast-paced service or manufacturing environments, and the ability to elevate team performance while maintaining uncompromising safety and quality standards.

Job Description:

Champion a culture of safety through daily reviews and compliance with NSC standards. Lead and mentor technicians and apprentices, providing coaching and performance feedback. Oversee job planning and execution, ensuring repairs align with scope and quality standards. Act as a communication link between shop floor and customer-facing teams. Support warranty and repair processes, including documentation and claim management. Drive continuous improvement by identifying safety and process opportunities. Ensure compliance with SOPs, timecard accuracy, and contamination control protocols. Contribute to operational KPIs including safety, customer satisfaction, and productivity.

Day-to-Day Activities:

• Oversee shop floor and field operations to ensure safety and quality standards are met.
• Engage with technicians to resolve technical and tooling issues promptly.
• Monitor KPIs related to productivity, safety, and customer satisfaction.
• Conduct performance conversations and provide feedback to team members.
• Ensure accurate completion of timecards and service reports.
• Participate in safety meetings and lead toolbox talks.

Requirements:

• Journeyperson Heavy Equipment Technician certification.
• Minimum 4 years of experience with Caterpillar equipment and engines.
• Strong leadership and supervisory skills.
• Knowledge of NSC regulations, warranty processes, and contamination control.
• Understanding of JHA principles and safety compliance.
• Familiarity with collective agreements and performance management processes.
• Excellent organizational, communication, and problem-solving skills.
• Strong business acumen and ability to interpret KPIs related to branch profitability.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.