Service Coordinator

Finning International Inc.; Fort St. John; On-site; CAD 42,000 - 66,000; Full time

Job summary

Finning International Inc. in Fort St.

John, BC, is seeking a Service Coordinator to act as the primary contact for customers through the service process, respond to inquiries, prepare estimates and quotations, obtain approvals, and build strong relationships with customers and internal teams. You will coordinate service work orders, review histories, ensure alignment with scope and budget, maintain records, and assist the invoicing/close-out process.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong administrative and coordination skills.
• Excellent verbal and written communication abilities.
• Exceptional organizational and time-management skills.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Act as a primary point of contact for customers throughout the service process. Respond to inquiries, provide updates, prepare repair estimates and quotations, obtain purchase orders and support customer approvals.
• Coordinate the setup and administration of service work orders, review history and documentation, ensure alignment with scope, budget and timelines, maintain records and manage logistics.
• Support service supervisors and operations teams during repair execution, monitor progress, communicate risks, and assist in driving work orders to completion.

Skills

Customer service

Administrative skills

Coordination

Communication

Education

High school diploma

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

What You’ll Do

• Customer Service & Relationship Management

  Act as a primary point of contact for customers throughout the service process. Respond to customer, service, warranty, and production inquiries in a timely and professional manner. Provide regular updates on job progress and repair timelines. Prepare repair estimates and customer quotations. Obtain purchase orders and support customer approvals. Build strong relationships with customers and internal teams to ensure a seamless service experience.

• Service & Work Order Coordination

  Coordinate the setup and administration of service work orders. Review service history, maintenance records, and supporting documentation to support repair planning. Ensure work orders align with agreed scope, budget, and timelines. Maintain accurate records and updates in business systems throughout the repair process. Coordinate transportation, contractor services, and other job-related logistics as required.

• Operational Support

  Support service supervisors and operations teams throughout repair execution. Monitor job progress and proactively communicate risks, delays, or concerns. Participate in scheduling and planning meetings to support service delivery commitments. Track action items and assist in driving work orders through completion.

• Job Closure & Documentation

  Ensure documentation, warranty information, service reports, and supporting records are complete and accurate. Assist with invoicing and work order close‑out activities. Follow up on outstanding items to support timely billing and job completion. Maintain compliance with company processes and service excellence standards.

What You’ll Bring

• High school diploma or equivalent.
• Previous customer service experience.
• Strong administrative and coordination skills.
• Excellent verbal and written communication abilities.
• Exceptional organizational and time‑management skills.
• Strong attention to detail and problem‑solving abilities.

Preferred Experience

• Experience in service coordination, administration, logistics, maintenance, repair, construction, mining, forestry, oil and gas, or industrial environments.
• Experience working in a heavy equipment dealership or related industry is considered an asset.
• Knowledge of warranty, invoicing, estimates, or service operations is beneficial.

Technical Skills

• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to quickly learn new systems and software applications.
• Experience with service management systems is an asset.

Why Join Us?

• Monday to Friday schedule with evenings and weekends free.
• Full‑time, in‑office position located in Fort St. John.
• Collaborative and supportive team environment.
• Opportunity to work with industry‑leading equipment and service professionals.
• Career growth and development opportunities.
• A role where your organization, communication, and customer service skills make a direct impact every day.

About Us

Finning is the world’s largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world‑wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

OUR DIVISIONS

• Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
• Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
• Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
• Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
• Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
• OEM Remanufacturing - OEM, a Finning enterprise, is one of North America’s most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.