Service Manager: Lead Team, Improve Efficiency

Nors Group; Red Deer; On-site; CAD 115,000 - 125,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP/pension plan

Mon-Fri schedule

Supportive team environment

Mentorship from leadership

Impactful work

Job summary

Nors Group in Red Deer, AB is seeking a Service Manager to lead the service department, ensuring operational excellence and regulatory compliance. You will collaborate with the branch manager, recruit and mentor staff, and drive improvements in service delivery and customer satisfaction.

The role focuses on planning, people development, and KPI‑driven management within a Monday–Friday schedule. A strong leadership presence and technical acumen are essential to grow with the team.

Qualifications

• Strong organizational skills required.
• Excellent communication and customer relations abilities.
• Solid computer and systems knowledge.

Responsibilities

• Forecast and oversee day‑to‑day operations of the service department.
• Recruitment and people development.
• Leadership development and team coaching.
• Lead monthly service meetings to align with company objectives.
• Determine repair approaches and workflows to maximize efficiency and profitability.
• Process service work orders to track progress.
• Measure department performance against goals.

Skills

Organizational skills

Communication skills

Customer relations

Computer literacy

Technical expertise

Education

Post secondary education or equivalent

Job description

Nors Group in Red Deer, AB is seeking a Service Manager to lead the service department, ensuring operational excellence and regulatory compliance. You will collaborate with the branch manager, recruit and mentor staff, and drive improvements in service delivery and customer satisfaction.

The role focuses on planning, people development, and KPI‑driven management within a Monday–Friday schedule. A strong leadership presence and technical acumen are essential to grow with the team.