Regional Service Manager

Clear Destination Inc.; Fort McMurray; On-site; CAD 120,000 - 180,000; Full time

Job summary

Clear Destination Inc. in Fort McMurray, AB is seeking a Regional Service Manager to lead regional service operations, shaping strategy, accountability for P&L, and safety culture across multiple locations.

You will develop people, drive continuous improvement, and foster strong customer relationships while collaborating with internal teams to deliver high-quality service and sustainable growth in the Northern Region.

Qualifications

• 8+ years of leadership experience in regional or multi-site service operations.
• Experience developing strategic plans within a service environment.
• Experience leading organizational change and continuous improvement initiatives.
• Experience managing operational and financial performance, including budgeting and P&L is an asset.
• Working knowledge of HVAC systems or related technical service environments is an asset.

Responsibilities

• Operational Leadership – provide strategic leadership for regional service operations, ensuring safe, efficient, and high-quality service delivery.
• People Leadership – coach, mentor, and develop field supervisors, technicians, and support staff.
• Financial Leadership – own the region's P&L, optimize performance, control costs, and identify profitability improvements.
• Commitment to Safety – lead by example to maintain a proactive safety culture.
• Collaboration Mindset – build relationships across internal departments to support seamless service delivery.
• Continuous Improvement – act as the operational leader for the region, delivering long-term business success.

Skills

Leadership

Strategic planning

Change management

Budgeting / P&L

HVAC knowledge

Job description

We're looking for an experienced and driven Regional Service Manager who thrives in a fast-paced and service-focused environment to join our team in Fort McMurray, AB. They will be responsible for overseeing the operational and financial performance of service operations throughout the Northern Region, ensuring safe, efficient, and high-quality service delivery. This role provides strategic leadership for the Northern Region, with accountability for operational performance, regional profitability, customer relationships, workforce development, and safety.

If you're a strategic thinker with strong business acumen and a passion for developing people, this role is for you.

The day-to-day activities of our Regional Service Manager will include:

• Operational Leadership – Provide strategic leadership for regional service operations, ensuring safe, efficient, and high-quality service delivery while driving continuous improvement and operational consistency across multiple locations.

• People Leadership – Build a culture of accountability, collaboration, and continuous learning by coaching, mentoring, and developing Field Supervisors, technicians, and support staff while attracting and retaining top talent.

• Financial Leadership – Own the region's financial success by managing the Profit & Loss (P&L), optimizing operational performance, controlling costs, and identifying opportunities to improve profitability and support sustainable growth.

• Commitment to Safety – Lead by example to ensure safety remains at the forefront of every decision, fostering a proactive safety culture that protects employees, meets regulatory requirements, and promotes continuous improvement.

• Collaboration Mindset – Build strong working relationships across internal departments to support seamless service delivery, consistent customer experiences, and effective information flow.

• Continuous Improvement - Serve as the operational leader for the region, strengthening customer relationships, resolving complex service challenges, and collaborating with internal teams to deliver exceptional service and long‑term business success.

The right candidate will demonstrate the following qualifications on their resume:

• 8+ years of leadership experience managing regional or multi-site service operations

• Previous experience developing a strategic plan within a service team environment

• Previous experience leading organizational change and continuous improvement initiatives.

• Previous experience managing operational and financial performance, including budgeting and P&L is an asset

• Working knowledge of HVAC systems, indoor air quality, or related technical service environments is an asset

During the interview process, we will assess the following:

• Exceptional communication skills, including the ability to communicate effectively to all people, no matter the level at an organization.

• Ability to build positive and collaborative relationships to influence and drive actions across various functions, internally and externally, to achieve results.

• An inquisitive personality and a desire to dive deep into issues to uncover the “why” while taking an ownership approach to moving forward to a solution.

• Safety focused mindset: Understanding and adhering to all safety protocols and procedures and actively seeking ways to improve safety.

• Alignment with our core values: Together we are Better, Be the Expert, Striving for Excellence.