Service Manager: Growth Leader & People Developer

Grupo NORS; Red Deer; On-site; CAD 115,000 - 125,000; Full time

Benefits offered by this job

Health & Dental

RRSP/Pension

Mon-Fri Schedule

Supportive Team

Mentorship

Impactful Work

Job summary

Grupo NORS is seeking a Service Manager to lead the day-to-day operations of the service department in Red Deer, AB. You will drive service planning, recruit and develop staff, and ensure customer satisfaction while maintaining department profitability.

The role emphasizes leadership within a growing team, mentorship from senior leaders, and a Monday–Friday schedule with competitive benefits.

Qualifications

• Experience in service management or leadership role.
• Strong organizational and communication skills.
• Proficiency with computer systems and technical knowledge.
• Post-secondary education or equivalent work experience.

Responsibilities

• Forecast and plan service requirements in conjunction with the Branch Manager.
• Recruitment and People Development.
• Leadership Development.
• Conduct monthly service meetings to communicate company objectives and policies.
• Determine repair methodologies and job flows to maximize efficiency and profitability.
• Work Order Processing.
• Measure department performance with appropriate metrics and goals.

Skills

Organizational skills

Communication skills

Customer relations

Computer systems knowledge

Technical expertise

Education

Post-secondary education or equivalent

Job description

Grupo NORS is seeking a Service Manager to lead the day-to-day operations of the service department in Red Deer, AB. You will drive service planning, recruit and develop staff, and ensure customer satisfaction while maintaining department profitability.

The role emphasizes leadership within a growing team, mentorship from senior leaders, and a Monday–Friday schedule with competitive benefits.