Automotive Field Service Manager – Lead & Grow

WD Co; Edmonton; Hybrid; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Paid time off

Job summary

WD Co-Auto, Western Canada’s largest dealer-owned purchasing group, seeks a Service Manager to plan, organize, and direct repair and maintenance of owner-supplied vehicle service equipment. The role is in-office in Edmonton or Calgary and involves leading the Field Service team and managing warranty workflows.

You will oversee technicians and coordinators, drive KPI metrics, and support sales with technical expertise, while guiding growth and development within the department.

Qualifications

• 5+ years of field service team management or supervision.
• Strong understanding of field service including cost and people management.
• Exceptional communication, organization, and time management.
• Leadership and learning mindset focused on growth.
• Valid driver’s license with clean abstract.
• Experience with automotive dealerships, especially fixed operations.
• Exposure to automotive service equipment.

Responsibilities

• Manage the Service Coordinator and Field Service Technicians in BC & Alberta, including KPI reporting and efficiency rates.
• Own the warranty program, working with vendors to ensure timely completion and invoicing.
• Provide technical support to Outside Sales Reps and elevated customer service on work completed by the Service Department.
• Hire new service technicians as needed for departmental growth and increased service sales.

Skills

Field Service Management

Workforce planning

People management

Communication

Leadership mindset

Job description

WD Co-Auto, Western Canada’s largest dealer-owned purchasing group, seeks a Service Manager to plan, organize, and direct repair and maintenance of owner-supplied vehicle service equipment. The role is in-office in Edmonton or Calgary and involves leading the Field Service team and managing warranty workflows.

You will oversee technicians and coordinators, drive KPI metrics, and support sales with technical expertise, while guiding growth and development within the department.