Service Manager

Summit Search Group; Medicine Hat; On-site; CAD 105,000 - 120,000; Full time

Benefits offered by this job

Retirement savings program

Job summary

Summit Search Group is advising an established Southern Alberta dealership in search of an experienced Service Manager to lead the Service Department. You will oversee daily operations, drive profitability, and mentor service advisors and technicians to deliver outstanding service outcomes.

This role emphasizes accountability, coaching, and long-term staff development, with collaboration across Parts, Sales, and leadership to grow service revenue and retention.

Qualifications

• Proven leadership experience in service operations.
• Experience managing automotive service teams.
• Strong customer service and conflict-resolution skills.

Responsibilities

• Lead and manage all Service Department operations.
• Coach and develop Service Advisors and Technicians.
• Monitor labor sales, gross profit, and productivity.
• Drive customer satisfaction and CSI results.
• Oversee workflow, scheduling, and department profitability.
• Ensure compliance with manufacturer standards.

Skills

Leadership

Customer service

Coaching

Team development

Conflict resolution

Organizational skills

Dealership operations

Job description

Our client is an established dealership in Southern Alberta with a strong reputation for customer satisfaction, employee retention, and operational excellence. They are seeking an experienced automotive leader to oversee their Service Department and lead a long-standing team of service professionals.

This is an opportunity for a proven Service Manager, Service Director, Fixed Operations leader, or experienced Senior Service Advisor ready to take the next step into leadership.

The Opportunity

Reporting to dealership leadership, the Service Manager will oversee the day-to-day operations of the Service Department, with responsibility for team leadership, customer satisfaction, workflow, productivity, and overall department performance.

The successful candidate will join an established operation with a strong existing team and a culture focused on accountability, coaching, employee development, and long-term retention.

Key Responsibilities

• Lead and manage all Service Department operations
• Coach, develop, and support Service Advisors, Technicians, and support staff
• Monitor and improve key performance indicators including labor sales, gross profit, technician efficiency, productivity, and customer retention
• Drive exceptional customer satisfaction and manufacturer CSI results
• Manage workflow, shop capacity, scheduling, and department profitability
• Ensure compliance with manufacturer warranty, service, and operational standards
• Build strong relationships with customers and employees
• Work closely with Parts, Sales, and dealership leadership to support overall business objectives
• Identify opportunities to grow service revenue and improve customer retention
• Foster a positive, accountable, and collaborative department culture

What We're Looking For

• Previous experience as a Service Manager, Service Director, Fixed Operations Manager, or Senior Service Advisor with demonstrated leadership experience
• Strong understanding of dealership service operations and performance metrics
• Experience leading and developing service teams
• Strong customer service and conflict-resolution skills
• A coaching-oriented leadership style with the ability to motivate and develop employees
• Strong business acumen and organizational skills
• Automotive dealership experience is important; fixed operations experience is an asset
• A valid driver's license and clean driving record
• $105,000 to $120,000+ total earning potential, based on experience and performance
• Retirement savings program

Why Southern Alberta?

Enjoy the perfect balance of career opportunity and quality of life. Southern Alberta offers affordable living, excellent schools, year-round recreational activities, and easy access to Calgary, and the Rocky Mountains.