Service Manager

Whitecourt Ford; Whitecourt; On-site; CAD 75,000 - 150,000; Full time

Benefits offered by this job

Company events

Dental care

Disability insurance

Extended health care

On-site parking

Job summary

Whitecourt Ford is seeking a driven, process-oriented leader to guide our Service Department. With 13 service bays and 4 detail bays, we proudly support a hardworking community fueled by forestry, oilfield, agriculture, and local business.

If you’re someone who thrives on accountability, team development, and delivering an exceptional customer experience — this role is for you. The Service Manager leads staff, ensures profitability, and maintains high quality service.

Qualifications

• Experience leading a service department in an automotive dealership.
• Excellent leadership and communication skills.
• Strong budgeting and cost-control abilities.
• Detail-oriented with strong organizational skills.
• Proven staff development and performance management.
• Proficient computer skills; PBS experience is an asset.

Responsibilities

• Manage the Service Department to achieve sales, profit, and efficiency targets.
• Direct and schedule daily activities of all service staff.
• Guide, evaluate, and support team performance.
• Conduct annual one-on-one performance evaluations.
• Lead regular department meetings to review goals, results, and team feedback.
• Establish clear processes and operational standards to ensure consistency and efficiency.

Skills

Leadership

Decision making

multitasking

Communication

Budgeting

Customer service

Tools

PBS

Job description

Whitecourt Ford is seeking a driven, process-oriented leader to guide our Service Department. With 13 service bays and 4 detail bays, we proudly support a hardworking community fueled by forestry, oilfield, agriculture, and local business. If you’re someone who thrives on accountability, team development, and delivering an exceptional customer experience — this role is for you.

Position Overview

The Service Manager is responsible for the leadership, performance, and profitability of the Service Department. This includes overseeing advisors, technicians, support staff, and daily operations while ensuring an outstanding experience for every customer who walks through our doors.

Relocation allowance may be provided for the right candidate

Responsibilities

• Manage the Service Department to achieve sales, profit, and efficiency targets
• Direct and schedule daily activities of all service staff
• Guide, evaluate, and support team performance
• Conduct annual one-on-one performance evaluations
• Lead regular department meetings to review goals, results, and team feedback
• Establish clear processes and operational standards to ensure consistency and efficiency

Customer Experience & Quality Control

• Ensure high-quality service and repairs are delivered to every customer
• Review completed repair orders for quality control
• Handle customer inquiries and escalated concerns professionally and effectively
• Build and maintain strong client relationships to drive retention and growth

Operational & Administrative Oversight

• Control department costs while maximizing productivity
• Support marketing initiatives and service retention strategies
• Oversee shipping and receiving of parts
• Ensure compliance with company policies, manufacturer standards, and directives
• Maintain adherence to health and safety regulations
• Perform additional duties as required to support dealership operations

Requirements

• Previous automotive experience is mandatory. Applicants without automotive experience will not be considered.
• Strong decision-making and multitasking abilities
• Proven administrative and management capability
• Detail-oriented with strong organizational skills
• Excellent interpersonal and communication skills
• Strong computer proficiency (PBS considered an asset)
• Valid driver’s license and clean driver abstract
• Must be legally authorized to work in Canada

We value diversity and inclusion in the workplace and encourage all qualified candidates to apply. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Job Types: Full-time, Commission

Pay: $75,000.00-$150,000.00 per year

• Company events
• Dental care
• Disability insurance
• Extended health care
• On-site parking

Experience:

• service advisor: 5 years (required)
• Customer Service: 5 years (required)