Dealership service Manager

CarGuys Inc.; Cambridge; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Opportunities for professional growth

Stable working environment

Job summary

CarGuys Inc. in Cambridge, Ontario is seeking a Service Manager who can lead the dealership’s service department to provide exceptional customer experiences and operational efficiency. The ideal candidate will have a strong leadership presence, a proven track record in dealership environments, and a commitment to continuous improvement.

This role offers competitive compensation, growth opportunities, and a chance to impact the success of a respected dealership with a loyal customer base.

Qualifications

• Proven success as a Service Manager, Assistant Service Manager, or Service Advisor in a dealership environment.
• Excellent communication and customer-handling skills, especially in high-pressure situations.
• Deep understanding of dealership service operations, KPIs, and workflow optimization.

Responsibilities

• Oversee the full daily operations of the service department.
• Lead and hold team accountable, ensuring smooth workflow.
• Monitor and improve key metrics including CSI and technician efficiency.

Skills

Leadership presence

Customer handling skills

Team motivation

Operational excellence

Tools

DMS systems (CDK, Reynolds, Dealertrack)

Job description

Service Manager – Cambridge, Ontario
A leadership role built for someone who can command a shop, elevate a team, and deliver a service experience customers remember.
This position is designed for a high‑caliber Service Manager who thrives in a fast‑paced dealership environment, understands the rhythm of a busy shop, and knows how to balance customer satisfaction, technician efficiency, and departmental profitability. The dealership in Cambridge, Ontario is looking for a strong operator who can lead from the front and build a service department that runs with precision and pride.

What You’ll Lead

• Full daily operations of the service department, ensuring smooth workflow and exceptional customer experience
• Leadership of advisors, technicians, dispatch, and support staff with clear expectations and accountability
• Monitoring and improving key metrics including CSI, technician efficiency, ELR, and shop productivity
• Customer communication, conflict resolution, and retention strategies that build long‑term loyalty
• Coordination with Parts, Sales, and Management to maintain seamless inter‑department operations
• Oversight of warranty processes, OEM compliance, and proper documentation
• Recruitment, training, coaching, and performance management of all service personnel
• Implementation of processes that improve speed, accuracy, and profitability

What Makes You a Strong Fit

• Proven success as a Service Manager, Assistant Service Manager, or Service Advisor in a dealership environment
• Strong leadership presence with the ability to motivate, coach, and hold a team accountable
• Deep understanding of dealership service operations, KPIs, and workflow optimization
• Excellent communication and customer‑handling skills, especially in high‑pressure situations
• Experience with dealership DMS systems such as CDK, Reynolds, Dealertrack, or similar
• A mindset focused on operational excellence, customer satisfaction, and continuous improvement

What This Role Offers

• A respected dealership with strong ownership support and a loyal customer base
• Competitive compensation aligned with experienced Service Managers
• A stable environment with the resources needed to run a high‑performing department
• Opportunities for professional growth and long‑term advancement
• A leadership seat where your decisions directly impact the dealership’s success