Service Manager (Mercedes-Benz South Calgary)

Go Auto; Calgary; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Employee Investment Program

Three Weeks Vacation

Comprehensive Benefits

Mercedes-Benz Training

Go Auto University

Career Growth

Employee Programs

Job summary

Mercedes-Benz South Calgary seeks an experienced Service Manager to lead the service department, develop a high-performing team and deliver top-tier customer experiences consistent with Mercedes-Benz standards.

You will own people, performance and profitability, drive shop efficiency, maintain quality, and communicate clearly with customers during repairs. This leadership role offers significant impact and growth opportunities within Go Auto.

Qualifications

• Proven leadership in automotive service environments.
• Ability to improve team and department performance.
• Strong understanding of dealership service operations.

Responsibilities

• Lead service department staff including Advisors and Technicians.
• Drive productivity, labour sales and profitability.
• Ensure clear, accurate communication with customers throughout repair processes.
• Recruit, train and develop staff; manage performance and development.
• Oversee workflow, warranty handling and repair-order quality.
• Partner with Parts, Sales and dealership leadership to drive store success.

Skills

Service leadership

Team development

Customer experience

Communication

Productivity

Job description

You know what a great service department looks like. Now come lead one.

Mercedes-Benz South Calgary is looking for an experienced Service Manager who can bring out the best in people, drive a high-performing operation and deliver the level of customer experience expected from the Mercedes-Benz brand.

This is a significant leadership opportunity.

You’ll lead the people and performance behind the service department, with ownership of everything from team development and customer satisfaction to shop productivity, efficiency and profitability.

We’re looking for someone who sets the standard, not someone who waits to be given one.

What You’ll Lead

• Build, coach and develop a high-performing team of Service Advisors, Technicians and support staff
• Drive shop productivity, efficiency, labour sales and profitability
• Create a culture where people know what’s expected, are held accountable and want to perform
• Deliver an exceptional customer experience and drive strong CSI results
• Keep work moving through the shop efficiently while maintaining high standards for quality
• Ensure customers receive clear, accurate communication throughout the repair process
• Recruit, train and develop great people
• Manage performance, staffing and employee development
• Oversee workflow, work in process, warranty and repair-order quality
• Identify opportunities to improve processes, performance and the overall operation
• Partner with Parts, Sales and dealership leadership to drive the success of the entire store
• Build a strong relationship with Mercedes-Benz and ensure manufacturer standards are consistently achieved

Who We’re Looking For

You’ve already proven you can lead in automotive service

You understand the numbers, but you also understand that the numbers follow the people and the process.

You bring:

• Automotive service or fixed operations leadership experience
• A track record of improving team and department performance
• Strong knowledge of dealership service operations
• The ability to lead and earn credibility with both Advisors and Technicians
• A strong understanding of productivity, efficiency, CSI and profitability
• Confidence handling difficult customer situations
• High standards and the willingness to hold people accountable to them
• Strong communication, organization and follow-through
• A competitive mindset and desire to continuously improve

Why Go Auto?

A great role should lead somewhere.

Go Auto is one of Canada’s largest automotive groups, which means your next opportunity doesn’t have to be your last.

You’ll also receive:

• Employee Investment Program – Earn returns based on Go Auto’s profitability, with a guaranteed 10% annual return and the opportunity for more
• Three Weeks Vacation – After your first year, increasing to four weeks at five years and five weeks at ten years
• Comprehensive Benefits – Health and dental coverage plus a health spending account
• Mercedes-Benz Training – Continue developing your product, technical and leadership knowledge
• Go Auto University – Access ongoing professional and leadership development
• Career Growth – We have a strong promote-from-within culture and opportunities across a large automotive group
• Employee Programs – Access employee vehicle, parts and service benefits
• A Team That Wants to Win – Join an organization that values performance, accountability and people who want to grow

Ready for a Bigger Opportunity?

We’re not looking for someone to simply maintain the department.

We’re looking for someone who wants to lead it, improve it and make an impact.

If you’re a proven automotive Service Manager ready to take on a leadership role with Mercedes-Benz South Calgary, we want to talk.