Service Dispatcher/Coordinator

Fuze HR Solutions; Brampton; On-site; CAD 55,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision benefits after

RRSP matching

Two weeks vacation

Year-end bonus potential

On-site role in Brampton

Job summary

Fuze HR Solutions is recruiting for a Service Dispatcher/Coordinator in Brampton, ON. This on-site role involves coordinating in-house service technicians, handling urgent service requests, and maintaining accurate work orders and communications with customers.

The position offers a permanent, full-time opportunity with a competitive salary and benefits after a probation period. You will work Monday to Friday, 40 hours, with shifts between 7:00 AM and 7:00 PM in a high-volume service environment.

Qualifications

• 3+ years of experience in service coordination, dispatch, scheduling, or similar role.
• Dispatching experience is required.
• Previous experience in a service and repair environment is strongly preferred.
• Experience in transportation, trucking, logistics, HVAC, automotive/truck repair, heavy equipment, or similar industry is an asset.
• Experience in a high-volume, fast-paced environment.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Highly organized with excellent attention to detail.
• Ability to prioritize multiple urgent requests and deadlines.
• Strong computer skills, including MS Office and Excel.
• Ability to learn ERP and other software systems quickly.
• Self-motivated and able to work independently with minimal supervision.
• High School Diploma or equivalent.

Responsibilities

• Manage a high volume of inbound calls for the Service Department.
• Schedule and coordinate regular and emergency service requests.
• Dispatch and coordinate in-house service technicians based on repair requirements and priorities.
• Communicate professionally with customers and provide updates regarding service requests.
• Prepare work orders, quotes, and service documentation.
• Assist with parts requests and orders.
• Maintain accurate and up-to-date statuses for all repairs and service work.
• Follow up on open jobs to ensure timely completion.
• Coordinate with the Parts Department to support efficient repair turnaround.
• Work closely with Sales and other internal teams regarding service scheduling.
• Prioritize urgent repairs while ensuring work orders and service information remain accurate.
• Enter and maintain information within ERP and other service-related systems.
• Perform other duties as required.

Skills

Dispatching

Schedule coordination

Customer service

ERP systems

Excel

MS Office

Education

High School Diploma or equivalent

Tools

ERP software

Microsoft Office

Job description

Schedule: Monday to Friday | 40 hours per week | 8.5-hour shift within 7:00 AM and 7:00 PM

Work Location: On-site

About the Opportunity

Fuze HR Solutions is currently recruiting for a Service Dispatcher/Coordinator on behalf of our client, a well-established and growing organization in the transportation and service industry.

Our client has been operating for over 30 years and provides temperature-managed transportation equipment, service, and support across North America. This is an excellent opportunity for an experienced Service Coordinator or Dispatcher looking to join a stable organization with a strong, employee-focused culture.

The Role

The Service Dispatcher/ Coordinator will be responsible for coordinating and dispatching in-house service technicians and ensuring repairs and service requests are handled efficiently and on schedule.

This is a fast-paced, high-volume environment where urgent service requests are common. The successful candidate will be highly organized, customer-focused, and comfortable managing multiple priorities while maintaining accuracy.

Key Responsibilities

• Manage a high volume of inbound calls for the Service Department.
• Schedule and coordinate regular and emergency service requests.
• Dispatch and coordinate in-house service technicians based on repair requirements and priorities.
• Communicate professionally with customers and provide updates regarding service requests.
• Prepare work orders, quotes, and service documentation.
• Assist with parts requests and orders.
• Maintain accurate and up-to-date statuses for all repairs and service work.
• Follow up on open jobs to ensure timely completion.
• Coordinate with the Parts Department to support efficient repair turnaround.
• Work closely with Sales and other internal teams regarding service scheduling.
• Prioritize urgent repairs while ensuring work orders and service information remain accurate.
• Enter and maintain information within ERP and other service-related systems.
• Perform other duties as required.

What We’re Looking For

• 3+ years of experience in a service coordination, dispatch, scheduling, or similar role.
• Dispatching experience is required.
• Previous experience in a service and repair environment is strongly preferred.
• Experience within transportation, trucking, logistics, HVAC, automotive/truck repair, heavy equipment, roadside assistance, or a similar industry is an asset.
• Experience working in a high-volume, fast-paced environment.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Highly organized with excellent attention to detail.
• Ability to prioritize multiple urgent requests and competing deadlines.
• Comfortable working under pressure while maintaining accuracy.
• Strong computer skills, including intermediate Microsoft Office and Excel.
• Ability to quickly learn and navigate ERP and other software systems.
• Self-motivated and able to work independently with minimal supervision.
• High School Diploma or equivalent.

Why Apply?

• Competitive salary of $55,000–$63,000.
• Permanent, full-time opportunity.
• Medical, dental, and vision benefits after 90 days.
• RRSP matching up to $1,000 per year.
• 2 weeks of vacation.
• Potential year-end performance/discretionary bonus.
• Stable organization with over 30 years of industry experience.
• Supportive, team-oriented and employee-focused workplace.
• Opportunity to join a growing organization and build a long-term career.
• 100% on-site in Brampton, ON.
• Monday to Friday, 40 hours per week.
• Shift will be scheduled within 7:00 AM–7:00 PM.
• Candidates must be legally eligible to work in Canada.