Bilingual Logistics Dispatcher

Dynacare; Brampton; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

RRSP match

Employee stock purchase program

Internal mobility opportunities

Top Employer award

Job summary

Dynacare is seeking a Bilingual Logistics Dispatcher to oversee real-time dispatching and routing for a multi-region national network. The role focuses on timely, compliant movement of time-sensitive specimens with strong decision-making and rapid problem-solving in a centralized dispatch model.

The successful candidate will monitor driver status, optimize routes in real time, and be the main contact for drivers and internal stakeholders across Brampton, Ottawa, and surrounding regions.

Qualifications

• Experience coordinating real-time transportation operations.
• Ability to monitor multiple routes and adjust plans quickly.
• Strong communication with drivers and internal stakeholders.
• Proactive risk identification to protect service levels.

Responsibilities

• Monitor drivers entering/exiting logs in real time across regions.
• Prioritize STAT and time-sensitive requests to meet service windows.
• Reassign and resequence routes to prevent delays or missed pickups.
• Communicate with clients and internal teams about updates and constraints.
• Use dispatch systems to ensure accurate order intake and execution.

Skills

Real-time dispatching

Route coordination

Driver communication

Problem solving

Tools

Descartes Route Planner

ShipTrack

Geotab

Cisco Finesse

CRM system

Job description

Job Posting: Bilingual (French/English) Logistics Dispatcher

Where YOU work makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Logistics Dispatcher?

As a Logistics Dispatcher you are responsible for the real-time dispatching, execution, and monitoring of transportation logistics across multiple regions within a centralized dispatch model. Acting as a critical control point within operations, this role ensures the timely and efficient movement of time-sensitive medical specimens while maintaining high service standards and regulatory compliance.

Operating in a fast-paced, high-volume environment, the Dispatcher is accountable for dynamically managing routes, prioritizing STAT and scheduled requests, and proactively mitigating service risks that may impact client commitments or laboratory operations. The role requires strong decision-making, continuous situational awareness, and the ability to adapt quickly to changing operational demands.

This position plays a key role in supporting service excellence by monitoring on-time performance, optimizing route execution in real time, and serving as the primary point of contact for drivers and internal stakeholders across a multi-region and evolving national logistics network.

Status: 1-year full-time contract Benefits eligible (37.5 hours)

Vacancy type: Existing

Discipline: Logistics

Shift: This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off.

Work Style: On-site-Brampton or Ottawa

Internal Posting Deadline: August 29, 2026, at 5 PM EST

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access to a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Real-Time Dispatch & Route Coordination

• Monitor the logging in and out of drivers in real time, ensuring efficient execution of daily operations across multiple regions and escape concerns
• Monitor active routes continuously, identifying risks to on-time performance and taking immediate corrective action with guidance from the Regional Senior Logistics Coordinator(s).
• Dynamically reassign, resequence, and adjust routes to prevent missed pickups, delays, or service disruptions
• Prioritize and manage STAT and time-sensitive requests to ensure delivery within defined service windows
• Balance competing priorities while maintaining service levels and operational flow

Service Performance & Operational Execution

• Proactively monitor and support on-time pickup and delivery performance, identifying and mitigating risks before service failures occur
• Maintain ongoing communication with drivers and Regional Senior Logistics Coordinators to ensure adherence to schedules, resolve issues, and provide operational guidance
• Assess and communicate realistic service expectations to internal teams and clients based on real-time conditions
• Support consistent service delivery across regions by applying standardized dispatch practices within a centralized model

Driver Coordination & Operational Support

• Serve as the primary point of contact for drivers, providing direction, support, and real-time updates throughout their shifts
• Communicate order changes, on-call order assignments, and critical updates clearly and effectively
• Monitor driver activity through GPS and dispatch systems to ensure route adherence and timely task completion
• Identify and elevate performance concerns, including non-compliance with processes or system usage

Client & Stakeholder Communication

• Receive, validate, and process client pick up requests, ensuring accuracy of all order details including timelines, service requirements, and instructions
• Communicate proactively with clients and internal stakeholders regarding service updates, delays, or constraints
• Provide clear, professional, and solution-oriented communication in time-sensitive and high-pressure situations
• Collaborate with regional leadership teams to address service challenges and support continuous improvement

Systems & Technology Utilization

• Utilize an integrated suite of dispatch, routing, communication, and tracking systems to support real-time logistics coordination and decision-making across multiple regions
• Leverage systems to monitor route progress, identify service risks, and execute timely adjustments to maintain on-time performance and service commitments
• Coordinate dispatch activities across platforms including:
  • Descartes Route Planner for order dispatching and sequencing
  • ShipTrack for order management, driver communication, and real-time updates
  • Geotab for GPS tracking and visibility
  • Cisco Finesse for inbound and outbound call management
  • CRM platform for accurate order intake, data validation, and service execution
• Maintain high standards of data accuracy and completeness to ensure effective routing, communication, and service delivery
• Ensure timely and accurate execution of dispatch activities within all operational systems
• Identify and report system or application issues impacting operations, drivers, or service performance in a timely manner
• Adapt to evolving technologies and system enhancements supporting the transition to a centralized, national dispatch model

Compliance & Risk Management

• Ensure all dispatch activities align with the Transportation of Dangerous Goods (TDG) Act and internal policies
• Monitor and reinforce adherence to operational procedures and safety requirements
• Escalate risks, delays, or incidents in accordance with established escalation protocols
• Support the integrity and security of transported materials through proper coordination and oversight

Process Improvement & Operational Awareness

• Identify inefficiencies or risks within routes, workflows, or processes and communicate opportunities for improvement to the Regional Management Team
• Contribute insights to support operational consistency and standardization across regions
• Maintain awareness of external factors (traffic, weather, road conditions) and adjust operations accordingly

Adapt to evolving processes and support the transition toward a centralized, national dispatch model

What YOU bring to the role:

Technical Skills

• Proficiency in dispatch, routing, and communication systems
• Ability to monitor and manage multiple real-time data inputs simultaneously
• Strong organizational skills with high attention to detail and accuracy
• Ability to adapt quickly to changing priorities and operational demands

Operational & Cognitive Skills

• Strong real-time decision-making and problem-solving abilities
• High level of situational awareness and ability to anticipate service risks
• Ability to manage high