Dispatcher

Canada Cartage Group; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Discounted hotels, car rentals, entertainment

Career growth opportunities

Recognition initiatives for outstanding service

Fun events throughout the year

Community volunteering and donations

Job summary

Canada Cartage Group is seeking a Dispatcher in Edmonton, responsible for overseeing the on-road activities of drivers ensuring timely deliveries. The role requires effective communication with drivers and customers, along with a high school diploma and 2 years of relevant experience.

Join a recognized leader in supply chain services that values growth and teamwork. The position offers career growth opportunities and a positive work atmosphere, along with various perks and community involvement initiatives.

Qualifications

• 2 years of related experience in logistics or dispatching.

Responsibilities

• Support and monitor all on-road activities completed by drivers.
• Assign routes and loads to drivers while ensuring on-time deliveries.
• Maintain effective communication with drivers and other departments.

Skills

Verbal and written communication skills

Attention to detail

Proficient in Microsoft Office

Education

High school diploma

Job description

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

The Dispatcher is responsible for supporting and monitoring all on road activities completed by drivers during the shift. Your role involves assigning routes and loads to drivers, monitoring their progress, and ensuring on-time deliveries while responding to unforeseen challenges such as traffic or weather disruptions. Additionally, you will maintain effective communication with drivers, customers, and other departments to streamline logistics and contribute to the efficient and reliable operation of our trucking services.

Location: Edmonton

Schedule: 4 on 4 off, 5:00am - 3:30pm

What you will do

• Assess and support all driver inquires, supplying drivers with all needed information and tools for their trip. IE Trip sheets, access codes for locations, trip numbers, tractors keys
• Support senior planner and account coordinator requests completing all daily add-ons as required
• Utilize Back Office and XRS to help track and monitor driver activity
• Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
• CSR duties (respond in timely manner to all customer requests)
• Sort all inbound driver paperwork to assist Admin Coordinator for payroll
• Supply CSR with information needed for customer reports.
• Create ERR requests and ensure great communication with shop in regards to all repairs etc

What You’ll Bring

• 2 years
• High school diploma

Skills & Competencies

• Capable verbal and written communication skills
• Strong attention to detail
• Proficient in Microsoft Office programs; Word, Excel, and Outlook
• Must be willing to work a flexible schedule and be able to work overtime if the demand arises

Benefits

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

EEO Statement

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.