Dispatch Planner

BGIS Global Integrated Solutions Limited; Markham; On-site; CAD 63,397 - 79,246; Full time

Job summary

BGIS Global Integrated Solutions Limited in Markham is looking for a Dispatch Planner to oversee resource planning and scheduling for technicians. In this senior role, you will ensure optimal resource utilization and drive service delivery excellence through strategic scheduling and performance analysis.

The ideal candidate has over 5 years of experience in service operations and proficiency in scheduling platforms. A regular, full-time position offers a salary range of $63,397 - $79,246 per annum based on competencies.

Qualifications

• 5+ years of experience in planning, scheduling, or dispatching within service operations.
• Strong analytical, organizational, and problem-solving abilities.
• Proficiency with field service management and scheduling platforms.

Responsibilities

• Manage technician schedules for optimal resource utilization.
• Plan technician assignments for various tasks.
• Monitor work order progress and adjust schedules accordingly.

Skills

Workforce scheduling

Analytical skills

MS Outlook

Excel

Communication skills

Tools

Field service management software

Job description

The Dispatch Planner oversees advanced planning, coordination, and optimization of technician resources, ensuring efficient execution of preventative maintenance, on-demand work orders, and operational activities across service portfolios. This senior role supports strategic scheduling, resource forecasting, and performance analysis to drive high service standards and operational excellence.

Responsibilities

• Creates and manages daily, weekly, and long‑term technician schedules to ensure optimal resource utilization.
• Plans and coordinates technician assignments for preventative maintenance, on-demand work orders, and project work.
• Reviews service request details to ensure work orders contain accurate and complete information.
• Receives service requests and documents details into work orders as required.
• Assesses and prioritizes service requests based on urgency, impact, skill set, location, security clearance, availability, and client needs.
• Allocates and assigns work orders to the appropriate technicians using available data and operational constraints.
• Monitors work order progress, follows up to ensure timely completion, and adjusts schedules in real time to address delays or emerging priorities.
• Reviews technician utilization and reassigns work as needed to maintain balanced workloads and maximize productivity.
• Produces operational reports related to schedule adherence, productivity, backlog, utilization, and overall resource planning.
• Collaborates with service managers, dispatchers, customer service teams, and other stakeholders to resolve escalations and support service delivery.
• Supports continuous improvement initiatives and contributes to the optimization of scheduling and operational processes.
• Performs other duties as assigned.

Knowledge & Skills

• 5+ years of experience in planning, scheduling, or dispatching within service operations or facilities management.
• Advanced workforce scheduling and coordination skills, with the ability to balance priorities in fast-paced, high-pressure environments.
• Strong analytical, organizational, and problem-solving abilities, with experience using data to improve scheduling effectiveness.
• Proficiency with field service management and scheduling platforms, along with strong MS Outlook and Excel skills.
• Excellent communication and customer service orientation, with the ability to collaborate across technicians, dispatch, and service teams.
• Ability to interpret service request requirements and assign work based on skills, availability, location, and operational constraints.
• Demonstrated ability to optimize technician utilization and make real‑time scheduling decisions.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Job Info

• Job Identification 231521
• Posting Date 06/24/2026, 07:25 PM
• Job Schedule Full time
• Locations Markham, ON, Canada / Montreal, QC, Canada