Service Coordinator: Expert Scheduling & Customer Care

Socket.dev; Sarnia; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

3 Weeks Paid Vacation

Employer-matched Group RRSP

Employer-paid Health & Dental Benefits

Employee Assistance Program (EAP)

Healthcare & Lifestyle Spending

Life & Disability Insurance

Bonus Incentives

Employee Discount Programs

Job summary

McDougall Energy is seeking an experienced Service Coordinator for our Sarnia operation. This full-time role involves interfacing with customers for service inquiries and managing tasks like equipment installations, maintenance, and emergency service calls.

The ideal candidate will have 3-5 years of service coordination experience and strong skills in customer service, communication, and time management. We offer supportive development opportunities in a friendly work environment.

Qualifications

• 3-5 years of service coordination experience.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office Suite.
• Strong organization and time management skills.

Responsibilities

• Interface with customers for service-related inquiries.
• Monitor and prioritize tasks efficiently.
• Manage customer account information and warranty coverage.
• Complete purchase orders and maintain inventory levels.

Skills

Customer service skills

Interpersonal skills

Communication skills

Microsoft Office Suite

Organization skills

Time management

Problem-solving skills

Multi-tasking

TSSA knowledge

WHMIS knowledge

OPA knowledge

Job description

McDougall Energy is seeking an experienced Service Coordinator for our Sarnia operation. This full-time role involves interfacing with customers for service inquiries and managing tasks like equipment installations, maintenance, and emergency service calls.

The ideal candidate will have 3-5 years of service coordination experience and strong skills in customer service, communication, and time management. We offer supportive development opportunities in a friendly work environment.