Service Coordinator

Socket.dev; Sarnia; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

3 Weeks Paid Vacation

Employer-matched Group RRSP

Employer-paid Health & Dental Benefits

Employee Assistance Program (EAP)

Healthcare & Lifestyle Spending

Life & Disability Insurance

Bonus Incentives

Employee Discount Programs

Job summary

McDougall Energy is seeking an experienced Service Coordinator for our Sarnia operation. This full-time role involves interfacing with customers for service inquiries and managing tasks like equipment installations, maintenance, and emergency service calls.

The ideal candidate will have 3-5 years of service coordination experience and strong skills in customer service, communication, and time management. We offer supportive development opportunities in a friendly work environment.

Qualifications

• 3-5 years of service coordination experience.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office Suite.
• Strong organization and time management skills.

Responsibilities

• Interface with customers for service-related inquiries.
• Monitor and prioritize tasks efficiently.
• Manage customer account information and warranty coverage.
• Complete purchase orders and maintain inventory levels.

Skills

Customer service skills

Interpersonal skills

Communication skills

Microsoft Office Suite

Organization skills

Time management

Problem-solving skills

Multi-tasking

TSSA knowledge

WHMIS knowledge

OPA knowledge

Job description

GET YOUR WHEELS TURNING!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY:

We are currently looking for an experiencedSERVICE COORDINATORto join our team at our Sarniaoperation. This will be a full-time position. Reporting to the Operations Manager, this position is responsible for:

• Interfacing with customers for service-related inquiries


• Monitoring, managing, prioritizing, and scheduling the following tasks in an efficient manner


• equipment installations


• annual maintenance


• emergency service calls


• regulatory inspections (gas-check / comprehensive)


• Maintaining customer account information


• Registering customers for warranty coverage


• Completing purchase orders for incoming equipment, tanks and materials


• Maintaining inventory levels as required


• Completing other office administration duties as required

ABOUT YOU:

The ideal candidate will have:

• 3- 5 years’ service coordination experience


• Excellent customer service skills


• Strong interpersonal and communication skills (verbal and written)


• Proficient computer skills and familiarity with Microsoft Office Suite


• Strong organization, time management and problem-solving skills with the ability to multi-task with a sense of urgency in a fast-paced environment


• Ability to work independently as well as in a team environment


• Working knowledge of TSSA, WHMIS & OPA requirements considered an asset

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

• Pay: $25.00 per hour


• 3 Weeks Paid Vacation


• Employer-matched Group RRSP


• Employer-paid Health & Dental Benefits


• Employee Assistance Program (EAP)


• Healthcare & Lifestyle Spending Account


• Life & Disability Insurance


• Bonus Incentives through Employee and Customer Referral Programs


• Employee & Customer Referral Programs


• Employee Discount & Perks Programs

Are you ready to power your career and make a difference at McDougall Energy?

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.