Dispatch Admin

McDougall Energy Inc.; Tillsonburg; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

3 weeks vacation

Group RRSP employer match

Health & dental benefits

Employee assistance program

Healthcare spending account

Life & disability insurance

Referral programs

Employee discounts

Job summary

McDougall Energy Inc. is seeking a Dispatch Administrator in Tillsonburg to support the dispatch function and coordinate fuel-delivery activities. Reporting to the Operations Manager, you will provide administrative assistance and ensure accurate documentation and timely communications with customers.

The role requires strong customer service, multitasking abilities, and solid computer skills. Prior fuel industry exposure is an asset, with opportunities for growth within a collaborative team.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced team environment.
• Strong computer and administrative skills.
• Excellent problem solving and analytical abilities.
• Transportation and/or fuel related experience is an asset.

Responsibilities

• Receive and process customer requests related to fuel deliveries and inquiries.
• Assist the Dispatcher with planning and scheduling deliveries to maximize efficiency.
• Ensure dispatch documents, delivery records, and required paperwork are accurate and submitted timely.
• Provide administrative support to the Operations team, including maintaining records and preparing reports.
• Respond to customer inquiries and resolve issues, escalating as needed.

Skills

Customer service

Multitask

Administrative skills

Problem solving

Fuel experience

Tools

Microsoft Office

Job description

COME GROW WITH US!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities. At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow. We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

About The Opportunity

McDougall Energy is seeking a dynamic and detail-oriented individual to join our team as a Dispatch Administrator within our Tillsonburg operation. Reporting to the Operations Manager, this position is an integral member of the Operations team and is responsible for providing administrative support to the dispatch function while ensuring the efficient coordination of transportation activities.

Responsibilities Include

• Receive and process customer requests related to fuel deliveries, account inquiries, and other delivery-related services in a professional and timely manner.
• Assist the Dispatcher with planning and scheduling deliveries to maximize operational efficiencies and optimize equipment utilization.
• Ensure all dispatch documentation, delivery records, and required paperwork are accurate, complete, and submitted in a timely manner to support inventory reconciliation and operational reporting.
• Provide administrative support to the Operations team, including maintaining records, preparing reports, and coordinating documentation.
• Respond to customer inquiries and resolve issues promptly, escalating concerns as appropriate to ensure a high level of customer satisfaction.

About You

The ideal candidate will have:

• Well-developed customer service and communication skills
• Ability to multitask and work in a fast-paced team environment
• Strong computer and administrative skills
• Excellent problem solving and analytical abilities
• Transportation and/or fuel related experience an asset

What We Offer

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We Offer a Comprehensive Total Rewards Package Including

• Pay: $23.00 per hour
• 3 Weeks Paid Vacation
• Employer-matched Group RRSP
• Employer-paid Health & Dental Benefits
• Employee Assistance Program (EAP)
• Healthcare & Lifestyle Spending Account
• Life & Disability Insurance
• Bonus Incentives through Employee and Customer Referral Programs
• Employee & Customer Referral Programs
• Employee Discount & Perks Programs

Are you ready to power your career and make a difference at McDougall Energy?

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.