Service Coordinator

Sentinel Dock & Door Solutions; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

Sentinel Dock & Door Solutions is seeking a Service Coordinator to ensure smooth day-to-day service operations. You will coordinate technician schedules, manage service requests, and keep customers informed with timely updates.

This role supports purchasing and administrative tasks to maintain efficient operations. Ideal candidates will have strong organizational and communication skills, experience with service management portals, and a detail-oriented approach in a fast-paced environment on a

Qualifications

• Strong organizational skills and ability to prioritize in a busy service environment.
• Excellent verbal and written communication with customers and vendors.
• Professional phone etiquette and demonstrated customer service experience.
• Proficiency with customer portals, data entry, and service management systems.
• High attention to detail and accuracy in record keeping.
• Ability to work efficiently in a fast-paced setting.

Responsibilities

• Service Call Management: handle calls, create/approve requests, monitor status.
• Portal & System Management: update portals and internal systems with service data.
• Data Entry & Record Keeping: timely entry for calls, invoices, and POs; maintain records.
• Purchase Order Follow-Up: track POs and confirm materials/services received; communicate updates.
• Customer & Vendor Communication: provide professional support and proactive updates.
• Additional Support: assist with admin tasks and maintain organized documentation.

Skills

Organizational skills

Verbal & written communication

Phone etiquette

Customer service experience

Portal systems

Attention to detail

Fast-paced work

Tools

Customer portals

Service management systems

Job description

Sentinel Dock & Door Solutions is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industry.

What does that mean for you?

You’re not just joining a company - you’re joining a growing platform with real opportunity. As we expand across the market, we’re investing heavily in our people, our training, and the future of the trade.

NEX Industrial Supplies Inc,part of the Sentinel group is looking for a Service Coordinator to add to their growing team. The Service Coordinator plays a central role in ensuring the smooth operation of day-to-day service activities within our fast-paced door and dock company. This individual will coordinate technician schedules, manage incoming service requests, maintain customer communication, and support the operations team with administrative and logistical needs.

Key Responsibilities

Service Call Management

• Answer and manage incoming calls with prompt, professional support
• Create and process new service requests
• Review and approve service calls submitted through the mobile system
• Forward service requests received via email for processing
• Monitor open service calls and ensure timely updates

Portal & System Management

• Update customer portals with accurate service details and required documentation
• Maintain internal systems with current and accurate service information

Data Entry & Record Keeping

• Complete timely and accurate data entry for service calls, invoices, and purchase orders
• Maintain up-to-date service records and work order statuses
• Regularly audit records to ensure accuracy and completeness

Purchase Order Follow-Up

• Track outstanding purchase orders and follow up with vendors
• Confirm materials and services have been received
• Communicate PO updates to the appropriate team members

Customer & Vendor Communication

• Provide professional phone and email support
• Offer service updates, answer questions, and resolve concerns
• Ensure a high level of customer satisfaction through proactive communication

Additional Support

• Assist with administrative and operational tasks as needed
• Maintain organized and accurate documentation to support efficient operations

Skills & Qualifications

• Strong organizational skills with the ability to prioritize effectively
• Excellent verbal and written communication skills
• Professional phone etiquette and customer service experience
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• Proficiency with customer portals, data entry, and service management systems
• High attention to detail and accuracy
• Ability to work efficiently in a fast-paced environment

Compensation$45,000 - $55,000 annually