Lead Hand, Service Technician - Overhead Doors

Sentinel Dock & Door Solutions; Toronto; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Training Facility access

Competitive hourly wage

Weekly pay

Health coverage

Uniform program

Job summary

Sentinel Dock & Door Solutions is hiring a Lead Hand, Service Technician to oversee and mentor technicians, diagnose and repair overhead doors, and perform on-site welding. You’ll manage work orders, maintain tools, and ensure safety and quality on every assignment.

The role requires 5+ years in a lead-hand capacity with dock systems, a valid driver's license, and hands-on welding skills. Join a growing team committed to excellence and customer satisfaction.

Qualifications

• 5+ years of experience as a Lead Hand working with loading dock systems and commercial overhead doors.
• Hands-on welding experience, with the ability to support on-site repairs and custom work.
• Valid, clean driver’s license with reliable transportation to get you to and from job sites.
• Strong mechanical aptitude - you’re confident using hand tools, power tools, and troubleshooting on the fly.
• Comfortable working at heights and in fast-paced, physically active environments.
• A positive, team-first mindset with a willingness to step up, support others, and get the job done right.

Responsibilities

• Lead and mentor Service Technician Apprentices, helping develop the next generation of skilled trades professionals.
• Diagnose, troubleshoot, and repair overhead doors, loading dock systems, and related equipment - keeping operations running safely and efficiently.
• Perform on-site welding and fabrication to support high-quality installations and repairs.
• Accurately complete work orders, inspection reports, and site documentation, including photos.
• Take ownership of your tools and equipment- ensuring everything is well-maintained, safe, and ready to go.
• Champion safety and customer experience on every job, delivering work you can stand behind.
• Support and collaborate with teammates on more complex installs and service calls.
• Communicate clearly with both customers and internal teams to keep projects moving and expectations aligned.

Skills

Lead Hand experience

Welding experience

Driver's license

Mechanical aptitude

Tools

Welding equipment

Hand tools

Power tools

Job description

Sentinel Dock & Door Solutions is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industry.What does that mean for you? You’re not just joining a company - you’re joining agrowing platform with real opportunity. As we expand across the market, we’re investing heavily in our people, our training, and the future of the trade.

NEX Industrial Supplies Inc.part of the Sentinel group, is looking for aLead Hand, Service Technicianwho takes pride in doing quality work and wants to be part of something that’s growing.

Responsibilities:

• Lead and mentor Service Technician Apprentices, helping develop the next generation of skilled trades professionals
• Diagnose, troubleshoot, and repair overhead doors, loading dock systems, and related equipment - keeping operations running safely and efficiently
• Perform on-site welding and fabrication to support high-quality installations and repairs
• Accurately complete work orders, inspection reports, and site documentation, including photos
• Take ownership of your tools and equipment- ensuring everything is well-maintained, safe, and ready to go
• Champion safety and customer experience on every job, delivering work you can stand behind
• Support and collaborate with teammates on more complex installs and service calls
• Communicate clearly with both customers and internal teams to keep projects moving and expectations aligned

What you Bring:

• 5+ years of experience as a Lead Hand working with loading dock systems and commercial overhead doors
• Hands-on welding experience, with the ability to support on-site repairs and custom work
• Valid, clean driver’s license with reliable transportation to get you to and from job sites
• Strong mechanical aptitude - you’re confident usinghand tools, power tools, and troubleshooting on the fly
• Comfortable working at heights and infast-paced, physically active environments
• Apositive, team-first mindset with a willingness to step up, support others, and get the job done right

What's in it for you:

• Access to the Sentinel Training Facility, designed to set our technical team up for success and provide a clear progressive career path - a first-of-its-kind in the dock and door industry. This unique approach ensures our technicians have the tools, knowledge, and support to grow and thrive
• Competitive hourly wage: Starting at $40.00 (based on experience) plus paid overtime
• Weekly pay - with bonus opportuntites
• Comprehensive health coverage: medical, dental, and life insurance
• Uniform Program