Customer Service Coordinator

Atlantic-Controls; Saint John; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Atlantic Controls in Saint John, NB is seeking a customer service professional to coordinate the complete operations cycle for service mandates. You will reconcile orders, create new PO and work orders, assign resources, manage purchases, and ensure timely invoicing in collaboration with the sales team.

The role emphasizes strong customer relationships, accuracy, and the ability to work both in a team and independently in a hybrid work environment located in Saint John.

Qualifications

• Minimum 3 years experience in customer service.
• College degree in administration an asset.
• Adept at learning and adapting to new technologies.
• Ability to work in a fast paced, dynamic environment.
• Ability to work harmoniously in a team as well as autonomously.
• Ability to work under pressure and meet deadlines.
• Ability to develop strong relationships with both internal and external customers.
• Demonstrated ability to handle customer requests and problem solve.
• Highly organized individual with strong attention to detail.

Responsibilities

• Reconcile customers' purchase orders with quotes to ensure accurate invoicing.
• Create customer orders according to deliverables and deadlines.
• Open work orders and projects in our system and assign the technical resources.
• Make necessary purchases for mandates.
• Control time entries & expenses of the technical team.
• Reconcile hours in our systems and those of customers.
• Follow up on active WOs and with customers for missing POs.
• Invoicing - take out the balance sheets of fees and expenses.

Skills

Customer service

Attention to detail

Time management

Teamwork

Problem solving

Communication

Learning agility

Education

College degree in administration

Job description

Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive in Eastern Canada.

What is in it for you?

As a member of the customer service team, you will contribute the complete operations cycle through the coordination of service mandates. Assisting and collaborating with your functional group and the sales team, you will ensure that customer needs are fulfilled while enhancing Laurentide’s profitability through the supply of coordination support.

WHAT YOU BRING TO THE TABLE

• Given your attention to detail you reconcile our customers' purchase orders with our quotes to ensure accurate invoicing
• Creation of customer orders according to deliverables and deadlines
• Opening of work orders and projects in our computerized management system and assignment of the technical resources necessary to carry out the mandates
• Make the necessary purchases for the mandates
• Control time entries & expenses of the technical team
• Reconcile hours in our computerized systems and those of our customers
• Follow up on active WOs, follow up to customers for missing P.O.
• Invoicing - Take out the balance sheets of fees and expense

ESSENTIAL SKILLS AND QUALIFICATIONS TO BE SUCCESSFUL

• Minimum 3 years experience in customer service.
• College degree in administration an asset.
• Adept at learning and adapting to new technologies.
• Ability to work in a fast paced, dynamic environment.
• Ability to work harmoniously in a team as well as autonomously.
• Ability to work under pressure and meet deadlines.
• Ability to develop strong relationships with both internal and external customers.
• Demonstrated ability to handle customer requests and problem solve.
• Highly organized individual with strong attention to detail.

WORK LOCATION: Saint John, NB. (Hybrid according to our internal procedure)

ABOUT US

Atlantic Controls' purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future according to them. It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we: Empower People. Advance Industry.