Service Coordinator

Sentinel Dock & Door Solutions; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Dental care

Disability insurance

Life insurance

On-site parking

Vision care

Job summary

Door Doctor in Ottawa is seeking a service coordination specialist to join our administrative team. The role focuses on handling incoming calls, scheduling, data entry, and coordinating service calls with vendors and customers.

You will work Monday to Friday 7:30 am to 4:30 pm, supporting operations with accurate records and timely updates, while delivering professional customer service in a fast-paced environment.

Qualifications

• Experience in customer service and administration is preferred.
• Strong telephone, computer, and email communication skills are required.
• Ability to multi-task and manage a fast-paced workflow.

Responsibilities

• Answer and manage incoming calls with prompt, professional support.
• Create and process new service requests and dispatch service calls.
• Review service calls submitted through the online booking system and email.
• Monitor open service calls and ensure timely updates.
• Update customer portals with accurate service details and documentation.
• Maintain internal systems with current service information.

Skills

Organizational skills

Verbal & written communication

Phone etiquette

Customer service experience

Data entry

Attention to detail

Fast-paced environment

Tools

Customer portals

Service management systems

Job description

Join our friendly and successful Door Doctor team! Door Doctor is an established company in the Overhead Door industry and has been in business for over 40 years. We are seeking a task oriented, self-starting, friendly individual with excellent telephone manner and superior customer service skills for the Full-Time position of Service Coordination with our Ottawa administrative team. Monday through Friday 7:30 am to 4:30 pm.

Do you have experience and/or an educational background in customer service and administration? Strong telephone, computer and email communication skills. We are looking for a multi tasker who enjoys a fast pace answering incoming calls, directing call traffic, taking appointments and delivering messages. Assist with ordering products, helping counter customers and taking a regular inventory of counter parts and office supplies. You will work closely with the administrative and management team. Previous experience working in a coordination position is an asset but not required.

Service Call Management

• Answer and manage incoming calls with prompt, professional support
• Create and process new service requests
• Review and dispatch service calls submitted through the online booking system
• Process service requests received via email
• Monitor open service calls and ensure timely updates

Portal & System Management

• Update customer portals with accurate service details and required documentation
• Maintain internal systems with current and accurate service information

Data Entry & Record Keeping

• Complete timely and accurate data entry for service calls, invoices, and purchase orders
• Maintain up‑to‑date service records and work order statuses
• Regularly audit records to ensure accuracy and completeness

Purchase Order Follow‑Up

• Track outstanding purchase orders and follow up with vendors
• Confirm materials and services have been received
• Communicate PO updates to the appropriate team members

Customer & Vendor Communication

• Provide professional phone and email support
• Offer service updates, answer questions, and resolve concerns
• Ensure a high level of customer satisfaction through proactive communication

Additional Support

• Assist with administrative and operational tasks as needed
• Maintain organized and accurate documentation to support efficient operations

Skills & Qualifications

• Strong organizational skills with the ability to prioritize effectively
• Excellent verbal and written communication skills
• Professional phone etiquette and customer service experience
• Proficiency with customer portals, data entry, and service management systems
• High attention to detail and accuracy
• Ability to work efficiently in a fast‑paced environment

Benefits

• Dental care
• Disability insurance
• Life insurance
• On-site parking
• Vision care

Schedule

• Monday to Friday 7:30am to 4:30pm