Service Coordinator, Technical Services

BGIS; Toronto; On-site; CAD 54,000 - 68,000; Full time

Job summary

BGIS is seeking a Service Coordinator to provide centralized administrative and operational support for service operations in the Toronto area. You will help prepare quotes, coordinate scheduling, track costs, and maintain accurate records to enable timely service delivery.

You will work with Operations, Service Managers, field Technicians, and Sales to ensure governance-compliant documentation and effective execution of approved service work.

Qualifications

• 3–5 years of project administration or administrative support with a diploma or equivalent.
• Strong administrative, organizational, and coordination skills with deadlines.
• Experience with estimating support, scheduling, documentation, and financial administration.
• Excellent written and verbal communication across teams and stakeholders.
• Proficient in MS Office, especially Excel, with ability to learn new systems quickly.
• Experience using CRM, document management, and service management software.
• Interest in pursuing PMI Accreditation.

Responsibilities

• Coordinate service requests from intake through estimating, approval, execution and close-out.
• Support preparation of estimates and quotes using scope details, site info, drawings, specs.
• Assist with labour, material, subcontractor and equipment costing for quotes.
• Prepare, track and maintain quotes and documentation with version control.
• Coordinate scheduling of field technicians and subcontractors with materials and access.
• Monitor progress, maintain work order docs, and escalate risks.
• Oversee technician expense tools, including credit cards, reconciliation and receipts.
• Provide admin and financial support: POs, invoicing readiness, budget tracking.
• Maintain data integrity across service management systems and dashboards.

Skills

Project administration

Administrative support

Coordination

MS Excel

Communication

Documentation

Data integrity

Estimating support

Education

Community college diploma

Tools

MS Office suite

CRM applications

Scheduling software

Document management systems

Service management systems

Job description

The Service Coordinatorprovides centralized administrative and operational support to technical service operations, with a primary focus on service estimating, quoting, repair coordination, and financial administration. The role works closely with Operations, Service Managers, field Technicians, and Sales to support the timely preparation of service quotes, maintain accurate service records, and enable the efficient execution of approved service work.

This position is responsible for coordinating service requests from initial intake through execution, supporting cost development and quote preparation, managing administrative processes such as Technician corporate credit cards and expense tracking, and ensuring service documentation, financial records, and system data are accurate, complete, and maintained in accordance with governance and policy requirements.

KEY DUTIES & RESPONSIBILITIES

Project Coordination Assistance / Administration:

• Coordinate service requests from initial intake through estimating, approval, execution, and close‑out, supporting repairs, deficiencies, upgrades, and small works.
• Support preparation of service estimates and quotes by gathering scope details, site information, drawings, specifications, and equipment requirements.
• Assist operations and service leadership with labour, material, subcontractor, and equipment costing to support accurate and timely quoting.
• Prepare, track, and maintain service quotes, approvals, documentation, and version control in alignment with pricing standards and governance requirements.
• Coordinate scheduling of field technicians and subcontractors, ensuring materials, access requirements, and documentation are in place to support efficient service delivery.
• Monitor service execution progress, maintain work order documentation, and elevate schedule, scope, or cost risks as required.
• Provide administrative oversight of technician expense tools (e.g., corporate credit cards), including transaction tracking, reconciliation, receipt compliance, and audit support.
• Deliver day‑to‑day administrative and financial support for service operations, including purchase orders, invoicing readiness, budget tracking, and estimate‑to‑actual variance monitoring.
• Maintain accurate service, estimating, and financial records; support reporting, dashboards, and leadership updates; and ensure data integrity across service management systems.
• Other duties as assigned.

KNOWLEDGE & SKILLS

• 3 to 5 years of project administration work experience or administrative work experience with aCommunity college diploma or equivalent training. 3–5 years of experience in service coordination, project administration, or administrative support, supported by a community college diploma or equivalent training.
• Strong administrative, organizational, and coordination skills, with the ability to manage multiple service activities, priorities, and deadlines.
• Working knowledge of service or project coordination processes, including estimating support, scheduling, documentation, and financial administration.
• Effective written and verbal communication skills, with the ability to work collaboratively across operations, field teams, and internal stakeholders.
• High level of computer proficiency, including strong working knowledge of the MS Office suite (particularly Excel) and the ability to quickly learn and adapt to new systems.
• Experience using business, scheduling, document management, service management, or CRM applications to support service delivery, reporting, and data integrity.

LICENSES AND/OR PROFESSIONAL ACCREDITATION

• None required.
• Demonstrates an interest in pursuing Project Management Institute Accreditation.

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Job Info

• Job Identification 232425
• Posting Date 08/12/2026, 06:01 PM
• Job Schedule Full time
• Locations Toronto, ON, Canada Markham, ON, Canada North York, ON, Canada Richmond Hill, ON, Canada