Service Coordinator

Finning International; Red Deer; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive pension program

Employee Share Purchase Plan

Health benefits from day 1

Short Term Incentive Program

Job summary

Finning Canada in Red Deer is seeking a highly organized Service Coordinator to join our service operations team. In this role you will coordinate work orders, manage documentation, communicate with customers and internal stakeholders, and help move service jobs from initiation to completion.

You should bring experience in administrative or coordination roles, strong organizational and time-management skills, excellent communication, and proficiency with Microsoft Office.

Qualifications

• Experience in administrative, coordination, or operations support roles.
• Strong organization and time-management abilities.
• Excellent written and verbal communication with a customer focus.
• Proficient with Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Coordinate service and repair work orders from setup to completion.
• Track progress, timelines, and communicate delays to stakeholders.
• Support planning by coordinating technicians, resources, and logistics.
• Maintain documentation including labour, parts, invoicing, and records.

Skills

Administrative experience

Coordination skills

Customer service

Time management

Team player

Tools

Microsoft Office

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Finning is looking for a highly organized and detail-oriented Service Coordinator to join our service operations team in Red Deer. In this role, you will play a key part in keeping repair and maintenance activities on track by coordinating work orders, managing documentation, communicating with customers and internal stakeholders, and ensuring service jobs move efficiently from initiation to completion. This is an excellent opportunity for someone looking to build a career in operations, project coordination, customer service, or the heavy equipment industry from the ground up!

Job Description:

What You’ll Do:

• Coordinate service and repair work orders from setup to completion, ensuring information is accurate, complete and up to date
• Track job progress, monitor timelines, and proactively communicate delays, updates, and next steps to customer and internal stakeholders
• Support planning and scheduling activities by coordinating technicians, resources, logistics and third-party services
• Maintain accurate documentation, including labour, parts, warranty, invoicing, and customer records throughout the repair process
• Collaborate with supervisors, technicians, planners, vendors, and customers to ensure work is completed efficiently and meets customer expectations
• Support operational activities such as transportation coordination, site access requirements, training logistics and meeting administration
• Ensure work orders are finalized accurately for billing while adhering to established processes, quality standards and continuous improvement initiatives

What You’ll Bring:

• Previous experience in an administrative, coordination, customer service, logistics or operations support role
• Strong organization, attention to detail and time-management skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills with a strong customer service focus
• Proficient with Microsoft office, including Excel, Outlook and Word
• A collaborative, team-oriented mindset with a willingness to learn and jump in when needed

What Does Finning Offer?

• Comprehensive pension program with employer contributions
• Employee Share Purchase Plan with company matching
• Employer paid extended health, dental, and medical benefits available from day 1
• This role is eligible for Finning’s Short Term Incentive Program
• Competitive total rewards package designed to support your financial, physical, and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world’s largest Caterpillar dealer delivering unrivalled service for over 80 years.

The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.

Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.

OEM Remanufacturing - OEM, a Finning enterprise, is one of North America’s most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.