Service Operations Manager

Finning International; Fort McMurray; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Pension plan

Employee share purchase plan

Extended health, dental, and medical</

from day 1

Short-term incentive program

Competitive total rewards

Job summary

Finning Canada is seeking two Service Operations Managers to lead a large mining-focused service shop, drive safety, and balance operational excellence with employee engagement. You will coach frontline leaders and manage workloads, schedules, and budgets to maximize equipment availability and customer satisfaction.

The role emphasizes accountability, continuous improvement, and a strong safety culture while delivering profitable service operations and strategic workforce planning.

Qualifications

• Post-secondary education, trade certification, or equivalent combination of operational leadership experience and industry knowledge.
• Leadership experience managing teams within a service, maintenance, mining, or related operational environments.
• Proven ability to coach, mentor, and influence leaders and employees while navigating performance management and workplace conflict.
• Strong understanding of service operations, planning, resource allocation, and work order management.

Responsibilities

• Lead and develop a team of supervisors and frontline employees with coaching and feedback.
• Drive safety culture by enforcing standards and addressing risks.
• Oversee daily service operations including workload planning and scheduling to meet commitments.
• Partner with frontline leaders to foster trust, accountability and collaboration.
• Identify opportunities to improve performance, service delivery and equipment availability.
• Manage operations, assets and resources to meet financial and customer satisfaction goals.
• Monitor and report on budgets, facilities and priorities.

Skills

Team leadership

Safety culture

Coaching

Communication

Education

Post-secondary education or trade certification

Job description

Company: Finning Canada Number of Openings: 2 Worker Type: Permanent

Overview: Finning is looking for two Service Operations Managers. Are you a people-focused leader who thrives in a fast-paced service environment? If this sounds like you, keep reading! As a Service Operations Manager at Finning, you will lead a team responsible for delivering exceptional equipment maintenance and repair services while ensuring safe, efficient, and profitable operations. Supporting a large mining-focused service shop, you will provide leadership to frontline leaders and employees, balancing operational excellence with employee engagement, coaching, conflict resolution, and strategic workforce planning. This role is ideal for an experienced operations leader who can foster a culture of accountability, safety, and continuous improvement while maximizing customer equipment availability and business performance.

Job Description

What You'll Do:

• Lead and develop a team of supervisors and frontline employees by providing coaching, mentorship, performance feedback, and support for employee growth and engagement.


• Drive a strong safety culture by ensuring compliance with safety standards, policies, and procedures, while proactively addressing risks and concerns.


• Oversee daily service operations, including workload planning, resource allocation, scheduling, and work order management to meet customer commitments.


• Partner with frontline leaders to create an environment of trust, accountability, collaboration, and psychological safety.


• Identify and implement opportunities to improve operational performance, customer service, productivity, and equipment availability.


• Manage service operations, assets, and branch resources to achieve financial, operational, and customer satisfaction objectives.


• Monitor and report on business performance, ensuring effective management of service work in progress, budgets, facilities, and operational priorities.

What You'll Bring:

• Post-secondary education, trade certification, or equivalent combination of operational leadership experience and industry knowledge.


• Leadership experience managing teams within a service, mechanical, maintenance, manufacturing, industrial, automotive dealership, mining, or related operational environment.


• Proven ability to coach, mentor, and influence leaders and employees while effectively navigating performance management, employee relations, and workplace conflict.


• Strong understanding of service operations, including workload planning, resource allocation, work order management, and customer service delivery.


• Demonstrated success leading teams in a fast-paced environment while driving employee engagement, accountability, safety, and operational performance.


• Experience managing business performance, budgets, productivity, service work in progress, and financial results.


• Excellent communication, relationship-building, and stakeholder management skills with the ability to collaborate across multiple levels of the organization.

What Does Finning Offer?

• Comprehensive pension program with employer contributions


• Employee Share Purchase Plan with company matching


• Employer paid extended health, dental, and medical benefits available from day 1


• This role is eligible for Finning's Short Term Incentive Program


• Competitive total rewards package designed to support your financial, physical, and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.