Service Administrator Field Service Operations

Finning International; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Finning Canada is seeking an organized Service Administrator, Field Service Operations to join our Edmonton team on a 7x7 schedule. You will provide administrative support throughout the service process with emphasis on accurate time entry, work order administration, invoicing, and supporting Customer Service Advisors.

You will help keep service operations organized and moving from work order opening through to customer invoicing, handling competing priorities with precision, and communicating

Qualifications

• Grade 12 education or equivalent is required.
• Post-secondary education in business administration or related discipline is an asset.
• Accurate time entry and strong attention to detail.
• Ability to work in a fast-paced, multi-priority environment.

Responsibilities

• Complete accurate daily time entry for hourly employees.
• Support Customer Service Advisors with the service process and customer communication.
• Open maintenance customer orders and ensure information is entered accurately.
• Prepare and send invoices to customers for completed work.
• Monitor open-to-invoice timelines and timecard aging.
• Code accounts payable, expense reports, timesheets, attendance, and vacation time.
• Complete National Safety Code log submissions accurately and on time.
• Support SWIP process and identify aging work orders.
• Track branch near-miss and incident reporting.
• Assist with other administrative requirements.

Skills

Time entry

Invoicing

Customer service

Organization

Prioritization

Education

Grade 12 education or equivalent

Post-secondary education in business administration or related discipline

Job description

Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent Position

Overview: Location: Edmonton, Alberta
Schedule: 7 days on / 7 days off

About the Role

We are looking for an organized and detail-oriented Service Administrator, Field Service Operations to join our Edmonton team on a 7x7 schedule. In this role, you will provide administrative support throughout the service process, with a strong focus on accurate time entry, work order administration, invoicing, and supporting our Customer Service Advisors. You will play an important part in keeping service operations organized, accurate, and moving efficiently from work order opening through to customer invoicing. If you are someone who enjoys working in a fast-paced environment, takes pride in accuracy, and can confidently manage competing priorities, this could be a great opportunity for you.

Job Description

What You'll Do

• Complete accurate daily time entry for hourly employees within the Service Department.
• Support Customer Service Advisors with the service process and customer communication.
• Open maintenance customer orders and ensure information is entered accurately.
• Prepare and send invoices to customers for completed work.
• Monitor open-to-invoice timelines and the average age of timecard entries.
• Accurately and promptly code accounts payable, expense reports, timesheets, attendance records, and vacation time.
• Complete National Safety Code log submissions accurately and on time.
• Support the Service Work in Progress (SWIP) process and identify aging work orders requiring attention.
• Track branch near-miss and incident reporting.
• Assist with other administrative requirements that support efficient Field Service operations.

What We're Looking For

• Self-motivated and able to work effectively with minimal supervision.
• Highly organized with strong prioritization and time-management skills.
• An effective verbal and written communicator.
• Comfortable building positive working relationships with employees, customers, and internal teams.
• Detail-oriented with a strong focus on accuracy and meeting deadlines.
• Able to manage multiple responsibilities in a busy service environment.

Knowledge & Experience

• PI/PS letters and the appropriate processes associated with them.
• Service Work in Progress (SWIP) management.
• Policies and procedures related to the Service Department.
• CAT, Non-CAT, and warranty work types.
• Collective agreement requirements as they relate to time entry, expense reports, and meal allowances.

Education

Grade 12 education or equivalent is required.
Post-secondary education in business administration or a related discipline is considered an asset.

Why This Role?

This position offers a 7 days on / 7 days off schedule, giving you a consistent rotation and extended time off between shifts. You'll be an important part of the Field Service team, helping ensure our technicians, advisors, customers, and service operations are supported through accurate and timely administration. If you're organized, dependable, detail-oriented, and enjoy supporting a busy operational team, we'd love to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS
Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.