Service Coordinator

Finning International; Grande Prairie; On-site; CAD 48,000 - 64,000; Full time

Job summary

Finning Canada in Grande Prairie is seeking a Service Coordinator to act as the hub between customers, service teams and stakeholders, ensuring efficient repair execution and on-time invoicing. You will coordinate service requests, gather history and warranty details, monitor progress, and maintain accurate records.

Strong organization, communication, and problem-solving are essential in our fast-paced environment.

Qualifications

• 2-4 years in service or maintenance coordination.
• Document control experience.
• Process administration experience.
• Dealership operations experience.
• Heavy equipment or field/shop service exposure.

Responsibilities

• Coordinate service requests to support Maintenance Customer Order (MCO) creation.
• Compile customer account information, service history, warranty details, and supporting documentation.
• Review service scope, budget, and schedule requirements for accuracy and alignment.
• Identify risks or potential impacts to service delivery and communicate them proactively.
• Support governance and quality control processes before repair work begins.
• Partner with service supervisors, support reps, and technicians during repair execution.
• Maintain accurate updates in service systems, scheduling tools, and job documentation.
• Coordinate transportation, site access requirements, and technician clearances as needed.
• Track repair progress, monitor commitments, and elevate issues when necessary.
• Support warranty, goodwill, and cost adjustment processes throughout the repair lifecycle.

Skills

Administrative coordination

Verbal & written communication

Attention to detail

Prioritization & multitasking

Mechanical aptitude

Education

Post-secondary education in Business Administration

Administrative Management

Job description

Company

Finning Canada

Number of Openings

1

Worker Type

Permanent

Position Overview

Location: Grande Prairie, AB

Schedule: Monday to Friday | 5x2 | In Office

Build Your Career with Finning

Are you a highly organized professional who thrives in a fast-paced service environment? Do you enjoy coordinating multiple priorities, building strong relationships, and ensuring exceptional customer experiences? Finning is seeking a Service Coordinator to join our Grande Prairie team. In this role, you will be a critical link between customers, service teams, and internal stakeholders, helping drive efficient repair execution and supporting the delivery of world-class service. As a Service Coordinator, you will oversee administrative coordination throughout the maintenance and repair process, from service request creation through to final invoice readiness. Your strong attention to detail, problem-solving skills, and ability to manage competing priorities will contribute directly to operational excellence and customer satisfaction.

Job Description

Service Request & Planning

• Coordinate and prepare service request documentation to support Maintenance Customer Order (MCO) creation.
• Compile customer account information, service history, warranty details, marketing programs, and supporting documentation.
• Review service scope, budget, and schedule requirements to ensure accuracy and alignment.
• Identify risks, concerns, or potential impacts to service delivery and communicate them proactively.
• Support governance and quality control processes before repair work begins.

Service & Repair Coordination

• Partner with Service Supervisors, Service Support Representatives, and technicians during repair execution.
• Maintain accurate updates in service systems, scheduling tools, and job documentation.
• Coordinate transportation, contractor services, site access requirements, and technician clearances as needed.
• Schedule and support pre-job, mid-job, and post-job meetings.
• Track repair progress, monitor commitments, identify risks, and elevate issues when necessary.
• Support warranty, goodwill, and cost adjustment processes throughout the repair lifecycle.

MCO Closure & Quality Assurance

• Ensure all documentation, labour entries, billing requirements, inspections, and service reports are complete.
• Coordinate final review activities and support invoice readiness.
• Monitor closure timelines, and drive timely resolution of deficiencies.
• Maintain accurate and complete records in accordance with Service Excellence standards.

What You Bring

Skills & Abilities

• Strong administrative and coordination capabilities.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and organizational skills.
• Ability to prioritize work and adapt to changing business requirements.
• Critical thinking and problem-solving abilities.
• Collaborative approach with strong relationship-building skills.
• Mechanical aptitude and interest in equipment or service operations.
• Process-oriented mindset with a focus on accuracy and efficiency.
• Minimum 50+ WPM keyboarding proficiency.

Preferred Experience

• 2-4 years of experience in: Service or maintenance coordination
• Document control
• Process administration
• Dealership operations
• Construction, oilfield, forestry, mining, or heavy equipment industries
• Field or shop service support environments

Preferred Education

• Post-secondary education in: Business Administration
• Administrative Management
• Accounting
• Business Management Related disciplines

What Will Make You Successful

You are someone who: Puts customers first and delivers exceptional service. Takes initiative and continuously seeks improvements. Thrives in a fast-paced environment with competing priorities. Communicates confidently and effectively across multiple stakeholder groups. Demonstrates accountability and a strong sense of urgency. Is comfortable identifying risks and driving solutions.

Why Join Finning?

At Finning, you'll be part of a team that supports some of the most essential industries in Western Canada. We offer opportunities for growth, a collaborative work environment, competitive compensation, and the chance to contribute to meaningful work every day.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.