Service Coordination Specialist — Fast-Paced Admin Role

Sentinel-Dock-; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Dental care

Disability insurance

Life insurance

On-site parking

Vision care

Job summary

Sentinel-Dock- is seeking a service coordination professional to join the Ottawa administrative team. The role involves handling incoming calls, dispatching service requests, data entry, and coordinating with vendors and customers.

You will work Monday–Friday 7:30 am to 4:30 pm, support portal updates, purchase orders, and maintain accurate records. Strong customer service, organization, and communication skills are essential.

Qualifications

• Experience in customer service and administration or educational background in related field.
• Excellent telephone manners and customer service skills.
• Proficient with portals, data entry, and service management systems.

Responsibilities

• Answer and manage incoming calls with prompt, professional support.
• Create and process new service requests and review dispatches from online bookings.
• Update customer portals with accurate service details and required documentation; maintain internal systems.

Skills

Organizational skills

Strong verbal and written comunicación

Tools

Customer portals

Service management systems

Data entry systems

Job description

Sentinel-Dock- is seeking a service coordination professional to join the Ottawa administrative team. The role involves handling incoming calls, dispatching service requests, data entry, and coordinating with vendors and customers.

You will work Monday–Friday 7:30 am to 4:30 pm, support portal updates, purchase orders, and maintain accurate records. Strong customer service, organization, and communication skills are essential.