Service Coordination & Dispatch Specialist

GFL Environmental Inc.; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

RRSP matching

Health, dental, vision benefits

Employee assistance programs

Paid training and development

Professional growth opportunities

Job summary

GFL Environmental Inc. is seeking a Service Coordinator/Dispatcher to organize equipment and personnel for each job, maximizing efficiency while maintaining safety and service standards.

You will be the main contact between operations and customers, needing strong communication and attention to detail. In this role, you will manage inquiries, generate work orders, schedule resources, liaise with facility operations, and support sales and field teams to ensure high-quality service and compliant

Qualifications

• Exceptional communication and customer service skills are essential.
• Hazardous waste management experience is a strong asset.
• Understanding of personnel and equipment needs is an asset.
• Class 1 or 3 driver license with prior commercial vehicle operations would be an asset.
• Ability to multitask and problem solve in fast-paced environments.
• Business acumen with a passion for efficiency and continuous improvement.

Responsibilities

• Coordinate scheduling of customer requests and resources.
• Generate work orders in OMS and schedule executions.
• Arrange equipment and personnel for external and internal clients.
• Coordinate with facility operations regarding waste requirements and supplies.
• Support sales and field services teams in execution of work.
• Communicate with customers to maintain confidence in service quality.
• Monitor driver and fleet hours for safety and regulatory compliance.
• Review collection reports to optimize route planning.
• Review work orders to ensure billing accuracy.
• Participate in after-hours response as needed.
• Perform other duties as required.

Skills

Communication

Customer service

Multitasking

Problem solving

Business acumen

Tools

OMS

Job description

GFL Environmental Inc. is seeking a Service Coordinator/Dispatcher to organize equipment and personnel for each job, maximizing efficiency while maintaining safety and service standards.

You will be the main contact between operations and customers, needing strong communication and attention to detail. In this role, you will manage inquiries, generate work orders, schedule resources, liaise with facility operations, and support sales and field teams to ensure high-quality service and compliant