Dispatcher

GFL Environmental Inc.; Winnipeg; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Full benefits

EFAP

RRSP matching

Paid vacation

Career development

Inclusive culture

Job summary

GFL Environmental Inc. in Winnipeg is seeking a Dispatcher to manage route schedules, coordinate driver activities, and serve as the primary bridge between customers and operations.

This role supports high service accuracy, optimal route productivity, and rapid resolution of delivery or pickup issues. The position offers 100% company-paid benefits, EFAP, RRSP matching, fair vacation practices, career development opportunities, and a supportive, inclusive work environment.

Qualifications

• 1–2 years in transportation, dispatch, logistics, or call-center customer service.
• High school diploma required; post-secondary education or specialized training in logistics/supply chain is an asset.
• Exceptional verbal and written communication skills across phone, email, and two-way radio channels.
• Outstanding multi-tasking, priority management, and problem-solving skills in a fast-paced environment.
• Willingness to work extended hours, including occasional weekends, as operational needs dictate.

Responsibilities

• Routing & Dispatch: Assign and dispatch service calls based on route optimization, driver location, and customer priorities.
• Driver Coordination & Check-in: Conduct end-of-day driver debriefs, audit route sheets for accurate data entry, and coordinate daily driver staffing levels to balance responsiveness with productivity.
• Customer Service & Issue Resolution: Handle inbound customer calls and emails, proactively troubleshooting pickup/delivery issues before service disruptions occur.
• Cross-Departmental Collaboration: Act as a central liaison between Operations, Sales, Customer Service, and Maintenance to resolve service inquiries and clarify operational responsibilities.
• Documentation & Data Entry: Record operational logs, manage route paperwork, and ensure accurate system updates across internal platforms.

Skills

Dispatch experience

Logistics coordination

Customer service

Communication skills

Multi-tasking

Flexibility

Education

High school diploma

Post-secondary education asset

Job description

The Dispatcher plays a critical role in daily operations by managing route schedules, coordinating driver activities, and serving as the primary bridge between customers, operations, and support teams. This role ensures high service accuracy, optimal route productivity, and rapid resolution of delivery or pickup issues.

What We Offer

• 100% company-paid benefits (no out-of-pocket premiums)
• Employee & Family Assistance Program (EFAP)
• RRSP matching program
• Fair vacation practices
• Career development opportunities
• Supportive and inclusive work environment

Key Responsibilities

• Routing & Dispatch: Assign and dispatch service calls based on route optimization, driver location, and customer priorities. Partner with routing specialists to continuously refine daily routes.
• Driver Coordination & Check-in: Conduct end-of-day driver debriefs, audit route sheets for accurate data entry, and coordinate daily driver staffing levels to balance responsiveness with productivity.
• Customer Service & Issue Resolution: Handle inbound customer calls and emails, proactively troubleshooting pickup/delivery issues before service disruptions occur.
• Cross-Departmental Collaboration: Act as a central liaison between Operations, Sales, Customer Service, and Maintenance to resolve service inquiries and clarify operational responsibilities.
• Documentation & Data Entry: Record operational logs, manage route paperwork, and ensure accurate system updates across internal platforms.

Qualifications & Competencies

• Experience: 1–2 years in transportation, dispatch, logistics, or call-center customer service.
• Education: High school diploma required; post-secondary education or specialized training in logistics/supply chain is an asset.
• Communication: Exceptional verbal and written communication skills across phone, email, and two-way radio channels.
• Core Abilities: Outstanding multi-tasking, priority management, and problem-solving skills in a fast-paced environment.
• Flexibility: Willingness to work extended hours, including occasional weekends, as operational needs dictate.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]