Operations Dispatcher & Service Coordinator

GFL Environmental Inc.; Airdrie; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

RRSP match

Benefits package (health, dental, etc)

Employee assistance programs

Training and development opportunities

Growth and supportive environment

Job summary

GFL Environmental Inc. is seeking a Service Coordinator/Dispatcher in Alberta to organize equipment and personnel for each job, ensuring safety and efficiency.

You will be the main contact between operations and customers, requiring strong communication and attention to detail to uphold our service standards. The role involves coordinating work orders, scheduling, and liaising with operations on waste requirements, while supporting sales and field teams.

Qualifications

• Exceptional communication and customer service skills.
• Hazardous waste management industry experience is an asset.
• Understanding of personnel and equipment needs is an asset.
• Class 1 or 3 driver license with prior commercial vehicle operations is an asset.
• Ability to multitask and problem solve in fast-paced environments.
• Business acumen with a passion for efficiency and continuous improvement.

Responsibilities

• Manage all customer inquiries and schedule requests.
• Generate work orders in OMS and schedule executions.
• Coordinate equipment and personnel for jobs.
• Liaise with facility operations on waste requirements and supplies.
• Support sales and field services in execution of work.
• Communicate with customers clearly to convey leadership in the industry.
• Review driver and fleet hours for safety and regulatory compliance.
• Review collection reports for efficient route planning.
• Ensure job scopes are detailed for accurate billing.
• Participate in after-hours response as needed.
• Perform other duties as required.

Skills

Communication

Customer service

Multitasking

Planning & scheduling

Job description

GFL Environmental Inc. is seeking a Service Coordinator/Dispatcher in Alberta to organize equipment and personnel for each job, ensuring safety and efficiency.

You will be the main contact between operations and customers, requiring strong communication and attention to detail to uphold our service standards. The role involves coordinating work orders, scheduling, and liaising with operations on waste requirements, while supporting sales and field teams.