Service Coordinator / Dispatcher

GFL Environmental Inc.; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

RRSP matching

Health, dental, vision benefits

Employee assistance programs

Paid training and development

Professional growth opportunities

Job summary

GFL Environmental Inc. is seeking a Service Coordinator/Dispatcher to organize equipment and personnel for each job, maximizing efficiency while maintaining safety and service standards.

You will be the main contact between operations and customers, needing strong communication and attention to detail. In this role, you will manage inquiries, generate work orders, schedule resources, liaise with facility operations, and support sales and field teams to ensure high-quality service and compliant

Qualifications

• Exceptional communication and customer service skills are essential.
• Hazardous waste management experience is a strong asset.
• Understanding of personnel and equipment needs is an asset.
• Class 1 or 3 driver license with prior commercial vehicle operations would be an asset.
• Ability to multitask and problem solve in fast-paced environments.
• Business acumen with a passion for efficiency and continuous improvement.

Responsibilities

• Coordinate scheduling of customer requests and resources.
• Generate work orders in OMS and schedule executions.
• Arrange equipment and personnel for external and internal clients.
• Coordinate with facility operations regarding waste requirements and supplies.
• Support sales and field services teams in execution of work.
• Communicate with customers to maintain confidence in service quality.
• Monitor driver and fleet hours for safety and regulatory compliance.
• Review collection reports to optimize route planning.
• Review work orders to ensure billing accuracy.
• Participate in after-hours response as needed.
• Perform other duties as required.

Skills

Communication

Customer service

Multitasking

Problem solving

Business acumen

Tools

OMS

Job description

Position Summary

The Service Coordinator/Dispatcher will work in a fast paced, ever-changing environment to organize the equipment and personnel required for each job to maximize efficiency while exceeding our exceptional safety and service standards. As the main point of contact between our operations team and our customers, the Service Coordinator will have exceptional communication skills with an eye for detail and understanding of the work performed within the district.

Specific Duties and Responsibilities

• Management of all customer inquiries including the scheduling of customer requests based on scheduling parameters.
• Generate all required work orders in OMS and schedule for executions.
• Schedule equipment and personnel to complete work for external and internal clients.
• Liaison with facility operations regarding waste requirements and supplies.
• Support sales & field services team in the execution of work.
• Communicate with internal and external customers effectively, instilling confidence that they are dealing with the industry leader.
• Review driver as well as fleet equipment operating hours to ensure compliance with regulations and maximum safety and efficiency.
• Review collection reports to ensure efficient route planning.
• Review work orders continuously to ensure job scopes are accurate, detailed and sufficient for billing.
• Active member of the after-hours response team.
• Other duties as required.

Requirements

• Exceptional communication and customer service skills with the ability to provide clear, detailed instructions.
• Hazardous waste management industry experience a strong asset
• Understanding of personnel and equipment needs would be considered an asset.
• Class 1 or 3 driver license with prior commercial vehicle operations would be an asset.
• Ability to multitask and problem solve in fast-paced, high-stress situations.
• Business acumen with a passion for efficiency and continuous improvement.

GFL Benefits

• Competitive wages.
• RRSP company matching program.
• Industry leading health, dental, vision and mental health benefits.
• Employee assistance programs
• Paid training and development opportunities.
• A supportive work environment that fosters professional growth and development.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]