Service Coordinator / Dispatcher

GFL Environmental Inc.; Airdrie; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

RRSP match

Benefits package (health, dental, etc)

Employee assistance programs

Training and development opportunities

Growth and supportive environment

Job summary

GFL Environmental Inc. is seeking a Service Coordinator/Dispatcher in Alberta to organize equipment and personnel for each job, ensuring safety and efficiency.

You will be the main contact between operations and customers, requiring strong communication and attention to detail to uphold our service standards. The role involves coordinating work orders, scheduling, and liaising with operations on waste requirements, while supporting sales and field teams.

Qualifications

• Exceptional communication and customer service skills.
• Hazardous waste management industry experience is an asset.
• Understanding of personnel and equipment needs is an asset.
• Class 1 or 3 driver license with prior commercial vehicle operations is an asset.
• Ability to multitask and problem solve in fast-paced environments.
• Business acumen with a passion for efficiency and continuous improvement.

Responsibilities

• Manage all customer inquiries and schedule requests.
• Generate work orders in OMS and schedule executions.
• Coordinate equipment and personnel for jobs.
• Liaise with facility operations on waste requirements and supplies.
• Support sales and field services in execution of work.
• Communicate with customers clearly to convey leadership in the industry.
• Review driver and fleet hours for safety and regulatory compliance.
• Review collection reports for efficient route planning.
• Ensure job scopes are detailed for accurate billing.
• Participate in after-hours response as needed.
• Perform other duties as required.

Skills

Communication

Customer service

Multitasking

Planning & scheduling

Job description

Position Summary

The Service Coordinator/Dispatcher will work in a fast paced, ever-changing environment to organize the equipment and personnel required for each job to maximize efficiency while exceeding our exceptional safety and service standards. As the main point of contact between our operations team and our customers, the Service Coordinator will have exceptional communication skills with an eye for detail and understanding of the work performed within the district.

Specific Duties and Responsibilities

• Management of all customer inquiries including the scheduling of customer requests based on scheduling parameters.
• Generate all required work orders in OMS and schedule for executions.
• Schedule equipment and personnel to complete work for external and internal clients.
• Liaison with facility operations regarding waste requirements and supplies.
• Support sales & field services team in the execution of work.
• Communicate with internal and external customers effectively, instilling confidence that they are dealing with the industry leader.
• Review driver as well as fleet equipment operating hours to ensure compliance with regulations and maximum safety and efficiency.
• Review collection reports to ensure efficient route planning.
• Review work orders continuously to ensure job scopes are accurate, detailed and sufficient for billing.
• Active member of the after-hours response team.
• Other duties as required.

Requirements

• Exceptional communication and customer service skills with the ability to provide clear, detailed instructions.
• Hazardous waste management industry experience a strong asset
• Understanding of personnel and equipment needs would be considered an asset.
• Class 1 or 3 driver license with prior commercial vehicle operations would be an asset.
• Ability to multitask and problem solve in fast-paced, high-stress situations.
• Business acumen with a passion for efficiency and continuous improvement.

GFL Benefits

• Competitive wages.
• RRSP company matching program.
• Industry leading health, dental, vision and mental health benefits.
• Employee assistance programs
• Paid training and development opportunities.
• A supportive work environment that fosters professional growth and development.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.