Dispatch Coordinator: Master Route Planning & Service

GFL Environmental Inc.; Winnipeg; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Full benefits

EFAP

RRSP matching

Paid vacation

Career development

Inclusive culture

Job summary

GFL Environmental Inc. in Winnipeg is seeking a Dispatcher to manage route schedules, coordinate driver activities, and serve as the primary bridge between customers and operations.

This role supports high service accuracy, optimal route productivity, and rapid resolution of delivery or pickup issues. The position offers 100% company-paid benefits, EFAP, RRSP matching, fair vacation practices, career development opportunities, and a supportive, inclusive work environment.

Qualifications

• 1–2 years in transportation, dispatch, logistics, or call-center customer service.
• High school diploma required; post-secondary education or specialized training in logistics/supply chain is an asset.
• Exceptional verbal and written communication skills across phone, email, and two-way radio channels.
• Outstanding multi-tasking, priority management, and problem-solving skills in a fast-paced environment.
• Willingness to work extended hours, including occasional weekends, as operational needs dictate.

Responsibilities

• Routing & Dispatch: Assign and dispatch service calls based on route optimization, driver location, and customer priorities.
• Driver Coordination & Check-in: Conduct end-of-day driver debriefs, audit route sheets for accurate data entry, and coordinate daily driver staffing levels to balance responsiveness with productivity.
• Customer Service & Issue Resolution: Handle inbound customer calls and emails, proactively troubleshooting pickup/delivery issues before service disruptions occur.
• Cross-Departmental Collaboration: Act as a central liaison between Operations, Sales, Customer Service, and Maintenance to resolve service inquiries and clarify operational responsibilities.
• Documentation & Data Entry: Record operational logs, manage route paperwork, and ensure accurate system updates across internal platforms.

Skills

Dispatch experience

Logistics coordination

Customer service

Communication skills

Multi-tasking

Flexibility

Education

High school diploma

Post-secondary education asset

Job description

GFL Environmental Inc. in Winnipeg is seeking a Dispatcher to manage route schedules, coordinate driver activities, and serve as the primary bridge between customers and operations.

This role supports high service accuracy, optimal route productivity, and rapid resolution of delivery or pickup issues. The position offers 100% company-paid benefits, EFAP, RRSP matching, fair vacation practices, career development opportunities, and a supportive, inclusive work environment.